I’m looking at RT3 for use in my organization (Computer Center
in a medium large university). So far I like what I see,
but I’m curious how large an installation people can run
sensibly. How about 20k tickets/year, 100 staff, and 5k users?
More? How much hardware does this take? Any non-obvious
problems with scaling, e.g. select boxes that become unwieldy, etc?
Rough numbers are fine, but I’d prefer to hear from someone
who has a large installation. If, indeed, the above even
qualifies, there are certainly many companies much larger.
TIA
Bob Goldstein, University of Illinois at Chicago
Bob Goldstein writes:
I’m looking at RT3 for use in my organization (Computer Center
in a medium large university). So far I like what I see,
but I’m curious how large an installation people can run
sensibly. How about 20k tickets/year, 100 staff, and 5k users?
More? How much hardware does this take? Any non-obvious
problems with scaling, e.g. select boxes that become unwieldy, etc?
Rough numbers are fine, but I’d prefer to hear from someone
who has a large installation. If, indeed, the above even
qualifies, there are certainly many companies much larger.
Yes, this would be very interesting.
From the talk Stefan Wintermeyer (OTRS) gave at LinuxTag 2003 I drew the
conclusion that they (OTRS) move tickets into another DB regularly, so that
the “production system” stays performant.
(At least for their “big” customers)
How does RT handle growing databases ?
cheers,
Rainer
I’m looking at RT3 for use in my organization (Computer Center
in a medium large university). So far I like what I see,
but I’m curious how large an installation people can run
sensibly. How about 20k tickets/year, 100 staff, and 5k users?
More? How much hardware does this take? Any non-obvious
problems with scaling, e.g. select boxes that become unwieldy, etc?
We run more about 5,000 tickets a year with over 100 staff and 67,000k
users. Your users must break things more frequently 
No problems with scaling yet. We use Postgres. Hardware is:
FreeBSD 4.7-RELEASE-p23 #2: Wed Oct 15 16:36:11 EDT 2003
jharlan@skeletor.gwi:/usr/obj/usr/src/sys/GWI-SMP
Timecounter “i8254” frequency 1193182 Hz
CPU: Pentium 4 (1999.94-MHz 686-class CPU)
Origin = “GenuineIntel” Id = 0xf24 Stepping = 4
Features=0x3febfbff<FPU,VME,DE,PSE,TSC,MSR,PAE,MCE,CX8,APIC,SEP,MTRR,PGE,MCA,CMOV,PAT,PSE36,CLFLUSH,DTS,ACPI,MMX,FXSR,SSE,SSE2,SS,,ACC>
real memory = 1073676288 (1048512K bytes)
avail memory = 1040916480 (1016520K bytes)
regards,
fletcher