RT Roll Back

RT Developers
1

Hello all,

I am working on a Development machine, and wanted to
test your upgrade script to bring rt from 3.0.01 to
3.4.5 , the script worked beautyfully. However i have
had to since then roll the systems back to 3.0.01 to
bring the database to current, and i am having a hell
of a time. In fact i can’t seem to get rid of the
3.4.5 version. Can someone tell me what file contains
the version info, as well as, if there are any fields
in the database that contain the same information.

Thanks
Winn Johnston

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2

Winn Johnston wrote:

Hello all,

I am working on a Development machine, and wanted to
test your upgrade script to bring rt from 3.0.01 to
3.4.5 , the script worked beautyfully. However i have
had to since then roll the systems back to 3.0.01 to
bring the database to current, and i am having a hell
of a time. In fact i can’t seem to get rid of the
3.4.5 version. Can someone tell me what file contains
the version info, as well as, if there are any fields
in the database that contain the same information.

Thanks
Winn Johnston

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http://mail.yahoo.com

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Appears that lib/RT.pm has $VERSION variable.

This variable value seems to be stored in two tables (column DATA of
TRANSATIONS table and column MESSAGEID of ATTACHMENTS table).

3

I was able to completly remove the version 3.4.5 and
downloaded the install package from your site.
Everything checked out ok, make deps, all the perl
modules were present, then i get this error when i hit
the page

Can’t locate object method “comp_root_array” via
package “HTML::Mason::Resolver::File” at
/opt/rt3/share/html/Elements/Callback line 30.

Any idea why some of the perl modules broke after i
did a fresh install?

Hello all,

I am working on a Development machine, and wanted to
test your upgrade script to bring rt from 3.0.01 to
3.4.5 , the script worked beautyfully. However i
have
had to since then roll the systems back to 3.0.01 to
bring the database to current, and i am having a
hell
of a time. In fact i can’t seem to get rid of the
3.4.5 version. Can someone tell me what file
contains
the version info, as well as, if there are any
fields
in the database that contain the same information.

Thanks
Winn Johnston

Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam
protection around
http://mail.yahoo.com

List info:

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel

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4

Are suppoesed to bottom post?

Anyway i have nailed down an issue. It seems on the
development machine i am using, when i issue a
mysqladmin variables have_innodb says NO. And after
relizing the RT takes advantage of InnoDB i think i
have found the culprit. However just to verify a few
things. I was able to get RT up and running but when
it came time for me to update a ticket it failed. So i
am guessing that only a few tables are set to
Type=InnoDB, would someone be able support this theory
as being the reason i could not update a ticket? Also
could somone identify which tables in v 3.4.5 are set
to InnoDB and which are not?

Thanks
Winn Johnston

Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around

5

There was an API change in Mason in 1.29(?) where the component roots were
moved to the Interp object. IIRC html/Elements/Callback has an example of
the conditional you’ll need.

DrewOn 4/12/06 1:29 PM, “Winn Johnston” winn_johnston@yahoo.com wrote:

I was able to completly remove the version 3.4.5 and
downloaded the install package from your site.
Everything checked out ok, make deps, all the perl
modules were present, then i get this error when i hit
the page

Can’t locate object method “comp_root_array” via
package “HTML::Mason::Resolver::File” at
/opt/rt3/share/html/Elements/Callback line 30.

Any idea why some of the perl modules broke after i
did a fresh install?

Sent using the Microsoft Entourage 2004 for Mac Test Drive.