RT rights

RT Developers
1

Hello everyone,

I'm using RT  4.2.9 and I have one principal question:

In a queue where many tickets are created with different owners,  I

want users
to access only tickets that they own, How can I do that ?

Thanks in advance,
2 
Hello everyone,

I'm using RT  4.2.9 and I have one principal question:

In a queue where many tickets are created with different owners,  I want

users
to access only tickets that they own, How can I do that ?

At a minimum you’ll want to grant ModifyTicket, ShowTicket to Owner.

-m

3

Hi everyone,

I would like to know how to enable an unprivileged user to
be assigned tickets.

Although I’m giving the ‘OwnTicket’ right to the unprivileged group I
can’t see the name of the unprivileged user in dropdown list for theowner
field when creating a new ticket. can you please tell what I did wrong

Thanks in advance,
4

I am pretty sure that owners must be privileged. Just owning the ticket is
not very useful. The owner should operate on the ticket eg change status
which requires further rights.

Unsure why an unprivileged user should need to be a ticket owner anyway. I
have never encountered such a use case.

Maybe you can provide some more detail around what you are trying to
achieve.

Regards,

AaronOn Fri, 24 Apr 2015 at 6:14 am ABD EL MALEK BOUBARNOUS < abdelmalekboubarnous@student.emi.ac.ma> wrote:

Hi everyone,

I would like to know how to enable an unprivileged user to
be assigned tickets.

Although I’m giving the ‘OwnTicket’ right to the unprivileged group I
can’t see the name of the unprivileged user in dropdown list for theowner
field when creating a new ticket. can you please tell what I did wrong

Thanks in advance,
5

Thank you Aaron for your answer,

Actually I’m trying to make a user see its owned tickets only (and not
access the other tickets existing in the queue), beside to be able to
respond to them and modify their status.

Regards,

Abdelmalek2015-04-23 22:44 GMT+01:00 Aaron Guise aaron@guise.net.nz:

I am pretty sure that owners must be privileged. Just owning the ticket is
not very useful. The owner should operate on the ticket eg change status
which requires further rights.

Unsure why an unprivileged user should need to be a ticket owner anyway. I
have never encountered such a use case.

Maybe you can provide some more detail around what you are trying to
achieve.

–
Regards,

Aaron

On Fri, 24 Apr 2015 at 6:14 am ABD EL MALEK BOUBARNOUS < abdelmalekboubarnous@student.emi.ac.ma> wrote:

Hi everyone,

I would like to know how to enable an unprivileged user to
be assigned tickets.

Although I’m giving the ‘OwnTicket’ right to the unprivileged group I
can’t see the name of the unprivileged user in dropdown list for theowner
field when creating a new ticket. can you please tell what I did wrong

Thanks in advance,