RT returns two autoreplies but with diffren message-ID

RT Users
1

I lost, I dont know what the problem is.
When someone send a mail to RT, RT creates one ticket and returns two
autoreplies with diffrent message-ids.
RT3.2.1.
Does anyone have any idea whats the problem?
/nisse

<±-// \–+>
Datorcentralen Luel� tekniska universitet
Name: Nils-Erik Svang�rd e-mail: nisse@dc.ltu.se
Ph: +46-920-49244 URL:http://www.dc.ltu.se
<±-\ //–+>

2

Maybe you have two autoreply scrips?-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Nils-Erik Svang蚌d
Sent: Wednesday, September 29, 2004 2:44 PM
To: RT
Subject: [rt-users] RT returns two autoreplies but with diffren message-ID

I lost, I dont know what the problem is.
When someone send a mail to RT, RT creates one ticket and returns two
autoreplies with diffrent message-ids.
RT3.2.1.
Does anyone have any idea whats the problem?
/nisse

<±-// \–+>
Datorcentralen Luelå tekniska universitet
Name: Nils-Erik Svangård e-mail: nisse@dc.ltu.se
Ph: +46-920-49244 URL:http://www.dc.ltu.se
<±-\ //–+>

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

3

Dimitry Faynerman wrote:

Maybe you have two autoreply scrips?

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Nils-Erik Svang蚌d
Sent: Wednesday, September 29, 2004 2:44 PM
To: RT
Subject: [rt-users] RT returns two autoreplies but with diffren message-ID

I lost, I dont know what the problem is.
When someone send a mail to RT, RT creates one ticket and returns two
autoreplies with diffrent message-ids.
RT3.2.1.
Does anyone have any idea whats the problem?
/nisse

mysql> select id,Queue,Template,ScripAction,Description from Scrips;
| id | Queue | Template | ScripAction |
Description
|
| 1 | 0 | 1 | 17 |
NULL
|
| 2 | 0 | 3 | 4 |
NULL
|
| 3 | 0 | 2 | 1 |
NULL
|
| 6 | 0 | 5 | 10 |
NULL
|
| 7 | 0 | 5 | 14 |
NULL
|
| 9 | 0 | 5 | 13 |
NULL
|
| 11 | 2 | 9 | 4 | When an approval ticket is
created, notify the Owner and AdminCc of the item awaiting their approval |
| 12 | 2 | 12 | 15 | If an approval is rejected,
reject the original and delete pending approvals |
| 13 | 2 | 10 | 15 | When a ticket has been approved
by any approver, add correspondence to the original ticket |
| 14 | 2 | 11 | 15 | When a ticket has been approved
by all approvers, add correspondence to the original ticket |
| 17 | 0 | 5 | 10 | Imported from RT
2.0
|
| 18 | 3 | 3 | 4 | Imported from RT
2.0
|
| 19 | 5 | 3 | 4 | Imported from RT
2.0
|
| 20 | 10 | 2 | 1 | Imported from RT
2.0
|
| 21 | 14 | 2 | 1 | Imported from RT
2.0
|
| 22 | 18 | 3 | 4 | Imported from RT
2.0
|
| 23 | 20 | 3 | 4 | Imported from RT
2.0
|
| 24 | 21 | 3 | 4 | Imported from RT
2.0
|
| 25 | 23 | 3 | 4 | Imported from RT
2.0
|
| 26 | 24 | 3 | 4 | Imported from RT
2.0
|
20 rows in set (0.00 sec)
mysql> select id,Name,Queue,Type from Templates;
| id | Name | Queue | Type |
| 1 | Blank | 0 | NULL |
| 2 | Autoreply | 0 | NULL |
| 3 | Transaction | 0 | NULL |
| 4 | Admin Correspondence | 0 | NULL |
| 5 | Correspondence | 0 | NULL |
| 6 | Admin Comment | 0 | NULL |
| 7 | Status Change | 0 | NULL |
| 8 | Resolved | 0 | NULL |
| 9 | New Pending Approval | 2 | NULL |
| 10 | Approval Passed | 2 | NULL |
| 11 | All Approvals Passed | 2 | NULL |
| 12 | Approval Rejected | 2 | NULL |
12 rows in set (0.01 sec)

This is how scrips and templates look like, I dont think I have two
Autoreply scrips. None of theese scrips and templates appear when I try
to edit them in RT.
/nisse

<±-// \–+>
Datorcentralen Luelå tekniska universitet
Name: Nils-Erik Svangård e-mail: nisse@dc.ltu.se
Ph: +46-920-49244 URL:http://www.dc.ltu.se
<±-\ //–+>

4

Hello.

You have one autoreply scrip global and other for specific queues. You
should disable/delete global one if don’t want autoreply for all queues.

			Best regards. Ruslan.

Nils-Erik Svangård wrote: