RT REST 2 API error parsing json contening attached file

RT Developers
1

I updated my code to create a ticket using RT REST 2 API to attach an uploaded file and i got this issue:

{“message”:“JSON parse error: malformed JSON string, neither tag, array, object, number, string or atom, at character offset 0 (before “(end of string)”)\n”}

Here is my code:

$headers = array(
“Content-type: application/json”,
“Authorization: token 1-14-c6cde7f274dcbf4f8d1bf2da32449518”
);
$full_path=DIR.’/design-02.png’;
$curlFile = curl_file_create($full_path,mime_content_type($full_path),‘design.png’);

$ticket_data=array(
“Queue” => “General”,
“Subject” => “hello world”,
“Content” => “That damned printer is out of order again!”,
“ContentType”=> “text/html”,
“CustomFields”=>array(‘Phone’=>‘65666’,‘UploadField’=>array(‘fichier1’=>array(‘FileContent’=> file_get_contents($curlFile->getFilename()),‘FileName’=>$curlFile->getPostFilename(),‘FileType’=>$curlFile->getMimeType())))
);
$post = $ticket_data;
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL,$base_url.‘ticket’);
curl_setopt($ch, CURLOPT_POST,1);
curl_setopt($ch, CURLOPT_HTTPHEADER, $headers);
curl_setopt($ch, CURLOPT_POSTFIELDS, json_encode($post));
$result=curl_exec ($ch);
$resp= json_decode($result,true);
curl_close ($ch);

Thanks for the support

2

This has been my first time trying PHP, its been interesting. For uploading an attachment I am not sure you can add one on create, but I know it can be done on comment/reply:

<?php

$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'MyRT/REST/2.0/ticket/41/comment',
  CURLOPT_RETURNTRANSFER   => true,
  CURLOPT_ENCODING         => '',
  CURLOPT_MAXREDIRS        => 10,
  CURLOPT_TIMEOUT          => 0,
  CURLOPT_FOLLOWLOCATION   => true,
  CURLOPT_HTTP_VERSION     => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST    => 'POST',
  CURLOPT_POSTFIELDS       => '{
    "Queue"        : "General",
    "Subject"      : "Some subject",
    "Content"      : "Have you seen this <b>image</b>",
    "ContentType"  : "application/json",
    "Subject"      : "HTML comment with PNG image and text file",
    "Attachments"  : [
            {
                "FileName" : "some image.png",
                "FileType" : "image/png",
                "FileContent" : "@/somepath/test.png"
            }
        ]
  }',
  CURLOPT_HTTPHEADER => array(
    'Authorization : Basic cm9vdDpwYXNzd29yZA==',
    'Content-Type  : application/json'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

This was generated from Postman ^

3

Ok thanks, i try it now

4

You are correct, you can’t add attachments on create with the standard REST2 API. You need the patches here: Allow adding attachments on ticket create by puck · Pull Request #42 · bestpractical/rt-extension-rest2 · GitHub

Cheers,
Andrew

5

Ok Thank you Andrew. i did already using customfields, so i created a CusFomfield on RT and provide all the required information on ticket creation (FileName, FileContent and FileType). Here is my code:

function rtc_report_incident($post_data,$post_files=array()){
$base_url= rtc_get_base_url();
$headers = array(
“Content-type: application/json”,
“Authorization: token 1-14-c6cde7f274dcbf4f8d1bf2da32449518”,
);
// $headers= rtc_get_header();
$files=array();
//uploaded files
if(!empty($post_files)){
// Count # of uploaded files in array
total = count(_FILES[‘upload’][‘name’]);
// Loop through each file
for( $i=0 ; $i < $total ; $i++ ) {

   //Get the temp file path
   $tmpFilePath = $post_files['upload']['tmp_name'][$i];
   $filename= basename($post_files['upload']['name'][$i]);

//Make sure we have a file path
if ($tmpFilePath != “”){
//Setup our new curl file
$curlFile = curl_file_create($tmpFilePath,mime_content_type($tmpFilePath),$filename);
//Upload the file into the temp dir
// if(move_uploaded_file($tmpFilePath, $newFilePath)) {
// }
$single_file=array(‘FileContent’=> base64_encode(file_get_contents($curlFile->getFilename())) ,‘FileName’=>$curlFile->getPostFilename(),‘FileType’=>$curlFile->getMimeType());
$files[]=$single_file;
}
}
}

//$full_path=DIR.’/design-02.png’;

$ticket_data=array(
“Queue” => “General”,
“Subject” => $post_data[‘subject’],
“Requestor” => $post_data[‘email’],
“Content” => $post_data[‘message’],
“ContentType”=> “text/html”,
“CustomFields”=>array(‘Phone’=>$post_data[‘phone’],‘UploadFields’=>$files)
);
$post = $ticket_data;
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL,$base_url.‘ticket’);
curl_setopt($ch, CURLOPT_POST,1);
curl_setopt($ch, CURLOPT_HTTPHEADER, $headers);
curl_setopt($ch, CURLOPT_POSTFIELDS, json_encode($post));
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
$result=curl_exec ($ch);
$resp= json_decode($result,true);
//var_dump($result);
curl_close ($ch);

return $resp;

}

Thanks to all for the suport

6

Excellent!

And just to let you know, the code for adding attachments on ticket create via the REST2 API has been included in RT 5.0.1.

Cheers,
Andrew