RT requires login with every action

RT Users
1

Morning

I have a fresh RT 3.6.3 installation on a Gentoo system.

I can login as root, but if I try any link(Eg New Ticket or
Configuration) it gives me the login screen again. If I login again it
will show the requested page.
This continues indefinitely. I am using FireFox 2.0 which have cookies
etc enabled, other sites don’t complain for malfunction.

An odd thing I noticed in the log file was this line which occurs every
time I try the above. It might be unrelated to my problem or caused by
the my timezone( Set($Timezone , ‘Africa/Johannesburg’); ) setting.

[Wed Jan 10 06:15:53 2007] [debug]: RT::Date used date::parse to make
1970-01-01 -7200 (//var/www/rt.cs.up.ac.za/rt-3.6.3/lib/RT/Date.pm:211)

Thank you in advance.

PS I have seem people with similar issues but with no solutions.

Gert Burger

TechTeam
Computer Science Department
University of Pretoria

2

I have a fresh RT 3.6.3 installation on a Gentoo system.

I can login as root, but if I try any link(Eg New Ticket or
Configuration) it gives me the login screen again. If I login again it
will show the requested page.
This continues indefinitely. I am using FireFox 2.0 which have cookies
etc enabled, other sites don’t complain for malfunction.

I had the same problem … the following fixed it for me:

ALTER TABLE sessions CHANGE a_session a_session
LONGBLOB;

-Sean

3

I found several mentions, suggestions, etc regarding using RT over HTTPS and
how to configure RT-Mailgate but I could not inbound emails into the queue.

I’ve receiving these errors:
Running /var/spool/mqueue/l09MMkDP026633 (sequence 2 of 7)
“|/etc/smrsh/rt-mailgate --queue general --action correspond --url
https://www.domain.com/rt/”… Connecting to prog…
“|/etc/smrsh/rt-mailgate --queue general --action correspond --url
https://www.domain.com/rt/”… Deferred: prog mailer (/usr/sbin/smrsh)
exited with EX_TEMPFAIL

I’ve found a temporary (or maybe permanent) workaround by creating a
VirtualHost for “localhost” that is just HTTP. and using “–url
http://localhost/rt/” in my alias file.

I just started testing but haven’t seen anything horribly wrong yet. Just
curious if anyone else got this to work differently?

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4

I found several mentions, suggestions, etc regarding using RT over HTTPS
and how to configure RT-Mailgate but I could not inbound emails into the
queue.

I’ve receiving these errors:
Running /var/spool/mqueue/l09MMkDP026633 (sequence 2 of 7)
“|/etc/smrsh/rt-mailgate --queue general --action correspond --url
https://www.domain.com/rt/”… Connecting to prog…
“|/etc/smrsh/rt-mailgate --queue general --action correspond --url
https://www.domain.com/rt/”… Deferred: prog mailer (/usr/sbin/smrsh)
exited with EX_TEMPFAIL

I’m using https without any problems:

cat /var/qmail/alias/.qmail-support

|/opt/rt3/bin/rt-mailgate --queue support --action correspond --url
https://customerdomain.net/rt

I’m running RT on the same host as the email server in this case, which could
make a difference.

-Sean

5

I found several mentions, suggestions, etc regarding using RT over HTTPS and
how to configure RT-Mailgate but I could not inbound emails into the queue.

I’ve receiving these errors:
Running /var/spool/mqueue/l09MMkDP026633 (sequence 2 of 7)
“|/etc/smrsh/rt-mailgate --queue general --action correspond --url
https://www.domain.com/rt/”… Connecting to prog…
“|/etc/smrsh/rt-mailgate --queue general --action correspond --url
https://www.domain.com/rt/”… Deferred: prog mailer (/usr/sbin/smrsh) exited
with EX_TEMPFAIL

I’ve found a temporary (or maybe permanent) workaround by creating a
VirtualHost for “localhost” that is just HTTP. and using “–url
http://localhost/rt/” in my alias file.

I just started testing but haven’t seen anything horribly wrong yet. Just
curious if anyone else got this to work differently?

This was my solution (and subsequent fix) when I experienced this problem.

     # rt-mailgate requires an http connection for some reason
     # probably some conflict between cpan and debian??
 # reinstalling (at least one of) the following fixed it
 # [UPGRADE] libdb4.3 4.3.27-2 -> 4.3.29-6
 # [UPGRADE] libfreezethaw-perl 0.43-2 -> 0.43-3
 # [UPGRADE] libio-socket-ssl-perl 0.96-1 -> 0.994-1
 RewriteCond  %{REMOTE_HOST} !limedaley.com
 RewriteRule (/support.*) https://limedaley.com$1 [L,R=permanent]
6

Mat W wrote:

I found several mentions, suggestions, etc regarding using RT over HTTPS
and how to configure RT-Mailgate but I could not inbound emails into the
queue.

I’ve receiving these errors:
Running /var/spool/mqueue/l09MMkDP026633 (sequence 2 of 7)
“|/etc/smrsh/rt-mailgate --queue general --action correspond --url
https://www.domain.com/rt/”… Connecting to prog…
“|/etc/smrsh/rt-mailgate --queue general --action correspond --url
https://www.domain.com/rt/”… Deferred: prog mailer (/usr/sbin/smrsh)
exited with EX_TEMPFAIL

I’ve found a temporary (or maybe permanent) workaround by creating a
VirtualHost for “localhost” that is just HTTP. and using “–url
http://localhost/rt/” in my alias file.

I just started testing but haven’t seen anything horribly wrong yet.
Just curious if anyone else got this to work differently?

Find sales, coupons, and free shipping, all in one place! MSN Shopping
Sales & Deals
http://shopping.msn.com/content/shp/?ctid=198,ptnrid=176,ptnrdata=200639

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media. Buy
a copy at http://rtbook.bestpractical.com

We have https running via redirect from port 80 to 443. We have one
virtualhost running which handles everything. If I were at work I’d
post that part of our config. Sadly, I’m not

Mathew

7

Everything is on one server for me. I’ll try your suggestions and let
everyone know.>On Wed, 10 Jan 2007, Mat W wrote:

I found several mentions, suggestions, etc regarding using RT over HTTPS
and how to configure RT-Mailgate but I could not inbound emails into the
queue.

I’ve receiving these errors:
Running /var/spool/mqueue/l09MMkDP026633 (sequence 2 of 7)
“|/etc/smrsh/rt-mailgate --queue general --action correspond --url
https://www.domain.com/rt/”… Connecting to prog…
“|/etc/smrsh/rt-mailgate --queue general --action correspond --url
https://www.domain.com/rt/”… Deferred: prog mailer (/usr/sbin/smrsh)
exited with EX_TEMPFAIL

I’ve found a temporary (or maybe permanent) workaround by creating a
VirtualHost for “localhost” that is just HTTP. and using “–url
http://localhost/rt/” in my alias file.

I just started testing but haven’t seen anything horribly wrong yet. Just
curious if anyone else got this to work differently?

This was my solution (and subsequent fix) when I experienced this problem.

    # rt-mailgate requires an http connection for some reason
    # probably some conflict between cpan and debian??
# reinstalling (at least one of) the following fixed it
# [UPGRADE] libdb4.3 4.3.27-2 -> 4.3.29-6
# [UPGRADE] libfreezethaw-perl 0.43-2 -> 0.43-3
# [UPGRADE] libio-socket-ssl-perl 0.96-1 -> 0.994-1
RewriteCond  %{REMOTE_HOST} !limedaley.com
RewriteRule (/support.*) https://limedaley.com$1 [L,R=permanent]

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media. Buy a
copy at http://rtbook.bestpractical.com

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