RT Reports, Stats, Metrics, etc

Hello,

I’m currently running RT 3.6.1 and I need to get some reporting/stats/metrics/etc out of RT. I know there are a few very basic reports with the install, but nothing too complex. I believe there was some emails going around the user lists a while back about what users wanted for reports. Are there more reports in the current 3.8.x version? Or is it still something people are doing on their own? I think I’ve heard people using Crystal Reports, but I’m not too familiar with it. I’m trying to determine if upgrading would get me the reports I needed or if developing (or having someone else develop) reports is the way I should be going.

Any input is appreciated.

Thanks,
Jared
Life on your PC is safer, easier, and more enjoyable with Windows Vista®.
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Hello,

From my experience I can say that people want so different things.
Depends on workflow, features in RT they use, the way they use them,
extension…

That’s why special reporting tools like Crystal Reports exist.

Another option is excel or analogue. People export data into a
spreadsheet and generate some reports using these programms.

3.8 made a step towards reports - dashboards. It’s a way to get named
collection of objects: searches, charts or graphs (maybe I forgot
about some). Charts also didn’t stay on the same place, for example in
3.8.2 it would be possible to group by requestors’ company and other
fields users’ has, the same applies to Ccs, AdminCcs and Owner. I
think late 3.6 versions can show charts grouped by custom fields. With
smart using of searches by relative dates, some special values you can
generate pretty nice dynamic charts, group them with searches on one
dashboard. People can receive information in dashboard via email.

And of course Best Practical can build a custom reporting solution for
you. We don’t charge for estimates, however we’ll need a bit more
detail about the project. Drop us a note at sales@bestpractical.com.
I’ll make sure the salesperson is nice to you.On Wed, Dec 31, 2008 at 4:50 AM, Jared Hanks jmhanks1373@hotmail.com wrote:

Hello,

I’m currently running RT 3.6.1 and I need to get some
reporting/stats/metrics/etc out of RT. I know there are a few very basic
reports with the install, but nothing too complex. I believe there was some
emails going around the user lists a while back about what users wanted for
reports. Are there more reports in the current 3.8.x version? Or is it
still something people are doing on their own? I think I’ve heard people
using Crystal Reports, but I’m not too familiar with it. I’m trying to
determine if upgrading would get me the reports I needed or if developing
(or having someone else develop) reports is the way I should be going.

Any input is appreciated.

Thanks,
Jared


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