RT reports / statistics / charts

What’s the easiest way to generate some quick charts of e.g. tickets
received per week? Do I need to write my own scripts? I’m using RT 4.

Searching around, it seems like there’s an idea that you can do some
simple charts using dashboards, but it’s not obvious to me from the UI
how that works.

thanks!
Christine

Top Panel → Tickets → New Search.

Fill what you need then click on “Add These terms and search”, the new page will have a link named “Chart”(left-top), on chart page at right-bottom you should see options to save that chart you created.

That saved chart will show when you edit Dashboard with name started by “Chart: YourChartName”

Sorry for my poor english. =)

-----Mensagem original-----De: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] Em nome de Christine Spang
Enviada em: segunda-feira, 25 de março de 2013 17:26
Para: rt-users@lists.bestpractical.com
Assunto: [rt-users] RT reports / statistics / charts

What’s the easiest way to generate some quick charts of e.g. tickets received per week? Do I need to write my own scripts? I’m using RT 4.

Searching around, it seems like there’s an idea that you can do some simple charts using dashboards, but it’s not obvious to me from the UI how that works.

thanks!
Christine

You can create a saved search which shows all tickets create within
say the last 7 days then create a dashboard to email the report to
whomever you’d like.

Search Criteria:
Queue = ‘your_queue’
AND Create > ‘7 days ago’

Later,
DarinOn Mon, Mar 25, 2013 at 4:26 PM, Christine Spang christine.spang@oracle.com wrote:

What’s the easiest way to generate some quick charts of e.g. tickets
received per week? Do I need to write my own scripts? I’m using RT 4.

Searching around, it seems like there’s an idea that you can do some
simple charts using dashboards, but it’s not obvious to me from the UI
how that works.

thanks!
Christine

Darin, Diaulas–

Thanks for the tips! That’s really helpful to me.

ChristineOn 03/25/2013 04:38 PM, Darin Perusich wrote:

You can create a saved search which shows all tickets create within
say the last 7 days then create a dashboard to email the report to
whomever you’d like.

Search Criteria:
Queue = ‘your_queue’
AND Create > ‘7 days ago’


Later,
Darin

On Mon, Mar 25, 2013 at 4:26 PM, Christine Spang christine.spang@oracle.com wrote:

What’s the easiest way to generate some quick charts of e.g. tickets
received per week? Do I need to write my own scripts? I’m using RT 4.

Searching around, it seems like there’s an idea that you can do some
simple charts using dashboards, but it’s not obvious to me from the UI
how that works.

thanks!
Christine