RT report Total time worked calculation in hours only

1

Hi,

I have been strugling to find a solution to display total time worked only in hours?

total time worked
total time worked736×264 10.4 KB

Or to have days calculated based on bussiness hours (1 day = 8 hours instead of 24)…

Any suggestions?

Thank you all …

2

Hey,

To work in business hours you may be interested in this extension: RT::Extension::ElapsedBusinessTime - Calculate the elapsed business time that tickets are open - metacpan.org

Cheers,
Andrew

3

Thank you Andrew I will check this out.

I think results in only hours should be configurable in RT out of the box I have searched this forum and there are many topics regarding this issue but no solution is given …

4

I agree. We had a business need, so I wrote the module. I would be happy to see it integrated, or otherwise made redundant.