RT Reminders and scrips

RT Developers
1

Hi Emmanuel,

I just saw your commit:

I also came up to this point as I worked on the reminders.
My idea was that all predefined script conditions (in the condition select box)
should only trigger on tickets of type ‘ticket’.
If you want to create a scrip for reminders, you have to use the
‘User defined’ condition.

What do you think about that?

-Chris

2

Hi Emmanuel,

Hi Christian,

I just saw your commit:
Don't run scrips for reminders on ticket queue changes · bestpractical/rt@c085840 · GitHub

I also came up to this point as I worked on the reminders.
My idea was that all predefined script conditions (in the condition select box)
should only trigger on tickets of type ‘ticket’.
If you want to create a scrip for reminders, you have to use the
‘User defined’ condition.

What do you think about that?

why not :wink:

but I think we should also try to minimize the transactions created on
the reminder ticket, and store transaction on behalf of the true ticket
(like the AddReminder transaction).