RT Reminders and scrips

Hi Emmanuel,

I just saw your commit:

I also came up to this point as I worked on the reminders.
My idea was that all predefined script conditions (in the condition select box)
should only trigger on tickets of type ‘ticket’.
If you want to create a scrip for reminders, you have to use the
’User defined’ condition.

What do you think about that?

-Chris

Hi Emmanuel,

Hi Christian,

I just saw your commit:
https://github.com/bestpractical/rt/commit/c08584064c56e5c430a777e4efe5eeb3ad40b03e

I also came up to this point as I worked on the reminders.
My idea was that all predefined script conditions (in the condition select box)
should only trigger on tickets of type ‘ticket’.
If you want to create a scrip for reminders, you have to use the
’User defined’ condition.

What do you think about that?

why not :wink:

but I think we should also try to minimize the transactions created on
the reminder ticket, and store transaction on behalf of the true ticket
(like the AddReminder transaction).