Just wondering if anyone added “stalled” in the reminder script or not. It seems the script seems to always sends out an email when a ticket status is in “stalled.” Here is my setting…
Each state can have a priority associated with it.
When a ticket in that state passes the given priority it is added to
the list to be sent out.
my(%pri) = (
'new' => 5,
'open' => 9,
'stalled' => 11, <==does not work at all or am I doing something wrong? I have 1 ticket with priority @ 7 and that person gets sent an email of the stalled ticket.
);
User information….
Written by T.D.Bishop@kent.ac.uk, July 2003.
Updated for multiple queues, March 2004.
(using patches sent by jtucker@cyberfuse.com, October 2003)
Using RT 3.0.11
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