RT Question: Reporting, Any current add on packages

RT Users
1

Hello,

So, my boss stepped in and loves the test implementation of RT. Looks
like he’d want to use it. However, he doesn’t like the lite reporting
features.

I was perusing the list for reporting packages and it seems statistics3
is no longer in “full” development.

What is everyone doing for reporting? You know how bosses are. He
wants to be able to report on everything under the sun.

Thanks in Advance,

Mario A. Leal, Jr.

Senior Systems Analyst

Huston-Tillotson University

900 Chicon Street

Austin, TX 78702-2795

512.505.3009 (o)

512.505.3190 (f)

maleal@htu.edu mailto:maleal@htu.edu

Hear a beautiful rendition of The Star Spangled Banner:

http://www.youtube.com/watch?v=QKCVS57j284

2

Mario,

We just download the query results into excel and dress up that to look

nice and viola’ (ha’:wink: You can sort an highlight and do all you want in
excel. Everybody can get what they want.

Kenn
LBNLOn 6/6/2008 2:53 PM, Leal, Mario A. wrote:

Hello,

So, my boss stepped in and loves the test implementation of RT. Looks
like he�d want to use it. However, he doesn�t like the lite reporting
features.

I was perusing the list for reporting packages and it seems statistics3
is no longer in �full� development.

What is everyone doing for reporting? You know how bosses are. He
wants to be able to report on everything under the sun.

Thanks in Advance,

Mario A. Leal, Jr.

/Senior Systems Analyst/

Huston-Tillotson University

900 Chicon Street

Austin, TX 78702-2795

512.505.3009 (o)

512.505.3190 (f)

maleal@htu.edu mailto:maleal@htu.edu

Hear a beautiful rendition of The Star Spangled Banner:

http://www.youtube.com/watch?v=QKCVS57j284

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3

Hello,
So, my boss stepped in and loves the test implementation of RT.
Looks like he’d want to use it. However, he doesn’t like the lite
reporting features.

I was perusing the list for reporting packages and it seems
statistics3 is no longer in “full” development.

What is everyone doing for reporting? You know how bosses are. He
wants to be able to report on everything under the sun.

We (BPS) created an RTx::ActivityReports and 3.8 adds automated
dashboarding. Of course, at the end of the day, RT uses an SQL
database and you can point a tool like Business Objects or Crystal at
it.

Best,
Jesse