Rt problem

RT Users
1

Hey guys,
I am a first time user of rt3, using a Unix Solaris 8 platform. I’ve followed
installation instructions perfectly, but when I start up apache I get an
Internal server error screen on my browser. Does anybody know why?

Here is a snippet of my http.conf file:
<VirtualHost *>
DocumentRoot /opt/rt3/share/html/
ServerName myserver
AddDefaultCharset UTF-8
PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl

SetHandler perl-script PerlHandler RT::Mason

PS. # (when I put characters behind the ‘/’ after LocationI at least get
garbage on the screen

Thanks,
Quincy

Quincy Hester
Phi Beta Sigma, Alpha Gamma Alpha President
Vanderbilt University
Box 4322 Station B
Nashville, TN 37235

“He who should be content with himself will never be a great man.”

2
  • quincy.e.hester@vanderbilt.edu (hesterqe) [Wed 25 Jun 2003, 17:15 CEST]:

Hey guys,
I am a first time user of rt3, using a Unix Solaris 8 platform. I’ve followed
installation instructions perfectly, but when I start up apache I get an
Internal server error screen on my browser. Does anybody know why?

We don’t. But you can find out! What’s in Apache’s error_log?

-- Niels.
3

Can you browse to your Apache test screen (It Worked!)?

Did you test your mod_perl installation?

Did you download the source and build Apache and mod_perl yourself?

Gregory L. Hering
(256) 722-6420
4807 Bradford Dr
Benchmark Electronics, Inc.
Huntsville, Al 35805-----Original Message-----
From: hesterqe [mailto:quincy.e.hester@vanderbilt.edu]
Sent: Wednesday, June 25, 2003 10:13 AM
To: rt-users@lists.fsck.com
Subject: [rt-users] Rt problem

Hey guys,
I am a first time user of rt3, using a Unix Solaris 8 platform. I’ve followed
installation instructions perfectly, but when I start up apache I get an
Internal server error screen on my browser. Does anybody know why?

Here is a snippet of my http.conf file:
<VirtualHost *>
DocumentRoot /opt/rt3/share/html/
ServerName myserver
AddDefaultCharset UTF-8
PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl

SetHandler perl-script PerlHandler RT::Mason

PS. # (when I put characters behind the ‘/’ after LocationI at least get
garbage on the screen

Thanks,
Quincy

Quincy Hester
Phi Beta Sigma, Alpha Gamma Alpha President
Vanderbilt University
Box 4322 Station B
Nashville, TN 37235

“He who should be content with himself will never be a great man.”

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

4

I am a first time user of rt3, using a Unix Solaris 8 platform. I’ve
followed installation instructions perfectly, but when I start up apache
I get an Internal server error screen on my browser. Does anybody know
why?

I was getting 500 errors until I recompiled apache with static mod_perl.
Good Luck,

Dan Dofton
Automation Assistant
Four County Library System
304 Clubhouse Rd
Vestal, NY 13850
(607) 723-8236 Ext 313
ddofton@4cls.org
www.4cls.org

5

I am getting ready to upgrade my rt2.0.13 to rt3.0.3 using the rt2-to-rt3
v1.13 import tool. However I also want to upgrade my perl 5.6.1 to 5.8 and
upgrade my MySQL 3.23.51 to MySQL 4.0.11. Now my question at what point
should I do the perl and mysql upgrade ? Should I do that before the
import or after the import ?

Thanks

– Asif
Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08
There’s no place like 127.0.0.1

6

If I change the export_dir_counter to 100 and export_dir_limit to 4000,
should that means I am importing from ticket number 100 to ticket number
4100 ?

Thanks
Asif Iqbal
http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08
There’s no place like 127.0.0.1

7

No. Currently the exporter can only export either “Everything” or
“Everything since .” If you need to slice and dice it some other
way, that’s definitely something we can handle.

JesseOn Sat, Jun 28, 2003 at 04:00:14PM -0400, Asif Iqbal wrote:

If I change the export_dir_counter to 100 and export_dir_limit to 4000,
should that means I am importing from ticket number 100 to ticket number
4100 ?

Thanks

Asif Iqbal
http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08
There’s no place like 127.0.0.1

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

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8

I am running rt-2.0-to-dumpfile /tmp/dir

But I don’t see the dir under /tmp . Am I doing something wrong ? I
probably should have created the dir first ?On Sat, 28 Jun 2003, Jesse Vincent wrote:

No. Currently the exporter can only export either “Everything” or
“Everything since .” If you need to slice and dice it some other
way, that’s definitely something we can handle.

Jesse

On Sat, Jun 28, 2003 at 04:00:14PM -0400, Asif Iqbal wrote:

If I change the export_dir_counter to 100 and export_dir_limit to 4000,
should that means I am importing from ticket number 100 to ticket number
4100 ?

Thanks

Asif Iqbal
http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08
There’s no place like 127.0.0.1

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Asif Iqbal
http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08
There’s no place like 127.0.0.1

9

I did not see in any steps in the rt2-to-rt3 upgrade that talks about this
issue. I need to find out if I can upgrade MySQL and Perl and SSL to my
Apache after doing the rt-2.0-to-dumpfile. Or should I just stick to my
current setup and just follow the rt2-to-rt3 upgrade procedure ?

ThanksOn Sat, 28 Jun 2003, Asif Iqbal wrote:

I am getting ready to upgrade my rt2.0.13 to rt3.0.3 using the rt2-to-rt3
v1.13 import tool. However I also want to upgrade my perl 5.6.1 to 5.8 and
upgrade my MySQL 3.23.51 to MySQL 4.0.11. Now my question at what point
should I do the perl and mysql upgrade ? Should I do that before the
import or after the import ?

Thanks

– Asif
Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08
There’s no place like 127.0.0.1

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Asif Iqbal
http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08
There’s no place like 127.0.0.1

10

Well my rt-2.0-to-dumpfile has been running for last 4+ hours w/o any
error. However, I don’t see the /tmp/dir where the database suppose to get
dumped. I am running rt-2.0-to-dumpfile /tmp/dirOn Sat, 28 Jun 2003, Asif Iqbal wrote:

I am running rt-2.0-to-dumpfile /tmp/dir

But I don’t see the dir under /tmp . Am I doing something wrong ? I
probably should have created the dir first ?

On Sat, 28 Jun 2003, Jesse Vincent wrote:

No. Currently the exporter can only export either “Everything” or
“Everything since .” If you need to slice and dice it some other
way, that’s definitely something we can handle.

Jesse

On Sat, Jun 28, 2003 at 04:00:14PM -0400, Asif Iqbal wrote:

If I change the export_dir_counter to 100 and export_dir_limit to 4000,
should that means I am importing from ticket number 100 to ticket number
4100 ?

Thanks

Asif Iqbal
http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08
There’s no place like 127.0.0.1

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Asif Iqbal
http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08
There’s no place like 127.0.0.1

11

I am running rt2-to-rt3-v1.13 but I don’t see any metadata created. Anyone
else experienced this ?
Asif Iqbal
http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08
There’s no place like 127.0.0.1

12

I realized what I was doing wrong. I am suppose to create the base
dumpdir.On Sun, 29 Jun 2003, Asif Iqbal wrote:

I am running rt2-to-rt3-v1.13 but I don’t see any metadata created. Anyone
else experienced this ?

Asif Iqbal
http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08
There’s no place like 127.0.0.1