RT problem

RT Users
1

hi ALL,

can anyone here help me? i got this error..

[Fri Apr 15 09:42:18 2005] [crit]: Can’t call method “FETCH” on an undefined
value at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/ApacheHandler.pm line
1032.

Stack:
[/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/ApacheHandler.pm:1032]
[/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/ApacheHandler.pm:953]
[/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm:390]
[/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/ApacheHandler.pm:176]
[/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm:353]
(/opt/rt3/bin/webmux.pl:138)
[Fri Apr 15 09:42:19 2005] [crit]: Can’t call method “FETCH” on an undefined
value at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/ApacheHandler.pm line
1032.

Stack:
[/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/ApacheHandler.pm:1032]
[/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/ApacheHandler.pm:953]
[/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm:390]
[/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/ApacheHandler.pm:176]
[/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm:353]
(/opt/rt3/bin/webmux.pl:138)

2

I have this strange and unexplainable problem with RT 3.4.6 on RHEL4.
For some reason when using RT for any length of time, I get a
mason_handler process taking up all 2 GB of ram on the server, and
driving the load up to about 40, which causes the system to freeze.
You can see this from a top session just as it happens, the ram usage is
89.9%, is there any way to know what could be causing this? I’ve ruled
out fastcgi or apache from being a problem. Any ideas would be appreciated.

2948 apache 15 0 4317m 1.8g 1412 D 28 89.9 0:36.19 mason_handler.f

Justin Zygmont
System and Network Administrator
Cityfone Telecommunications Inc

604.629.8841
justin at cityfone dot net

3

I have this strange and unexplainable problem with RT 3.4.6 on
RHEL4. For some reason when using RT for any length of time, I get
a mason_handler process taking up all 2 GB of ram on the server,
and driving the load up to about 40, which causes the system to
freeze.
You can see this from a top session just as it happens, the ram
usage is 89.9%, is there any way to know what could be causing
this? I’ve ruled out fastcgi or apache from being a problem. Any
ideas would be appreciated.

Nothing in the logs? I’d suspect infinite recursion.

-jesse

PGP.sig (186 Bytes)

4

Jesse Vincent wrote:

I have this strange and unexplainable problem with RT 3.4.6 on RHEL4.
For some reason when using RT for any length of time, I get a
mason_handler process taking up all 2 GB of ram on the server, and
driving the load up to about 40, which causes the system to freeze.
You can see this from a top session just as it happens, the ram usage
is 89.9%, is there any way to know what could be causing this? I’ve
ruled out fastcgi or apache from being a problem. Any ideas would be
appreciated.

Nothing in the logs? I’d suspect infinite recursion.

-jesse

2948 apache 15 0 4317m 1.8g 1412 D 28 89.9 0:36.19
mason_handler.f

Thanks for the info, I had seen what I thought was an unrelated error,
but I think it was the cause after all. There was a problem with a
script since it needed DBD::Oracle, even though the module installed OK.