RT principles

RT Users
1

Hi Guys,

i'm new to RT and I have some questions. I would like to know if it

is posible to have only one email address (hotline@support.tld) for
recieving requests from customers and than delivering to queue based
on requestor e-mail address? For example requests from *@cust1.tld
goes to Queue-cust1 *@cust2.tld will go to Queue-cust2. It is posibel
to do this? Thanks in advance

Toth Milan
milan@toth-online.com
http://toth-online.com

2

Toth,

Yes, it is possible to do what you ask. The most common way would be
to use something like procmail to send the email to the proper queue
address based on the sender’s domain.

This might help: http://www.geertvanderploeg.com/node/rt_procmail.html

-ToddOn 3/9/08, Toth Milan milan@toth-online.com wrote:

Hi Guys,

    i'm new to RT and I have some questions. I would like to know if it

is posible to have only one email address (hotline@support.tld) for
recieving requests from customers and than delivering to queue based
on requestor e-mail address? For example requests from *@cust1.tld
goes to Queue-cust1 *@cust2.tld will go to Queue-cust2. It is posibel
to do this? Thanks in advance

–
Toth Milan
milan@toth-online.com
http://toth-online.com

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3

Many thanks for inspirations Tod,

my second question is if it is posible to change due date to be able

work not just only with days but also with hours. I need to set up
due time on tickets arived to queue to hours 4/8/12/24/…

Thanks in advanceOn 9.3.2008, at 17:11, Todd Chapman wrote:

Toth,

Yes, it is possible to do what you ask. The most common way would be
to use something like procmail to send the email to the proper queue
address based on the sender’s domain.

This might help: http://www.geertvanderploeg.com/node/rt_procmail.html

-Todd

On 3/9/08, Toth Milan milan@toth-online.com wrote:

Hi Guys,

    i'm new to RT and I have some questions. I would like to

know if it
is posible to have only one email address (hotline@support.tld) for
recieving requests from customers and than delivering to queue based
on requestor e-mail address? For example requests from *@cust1.tld
goes to Queue-cust1 *@cust2.tld will go to Queue-cust2. It is
posibel
to do this? Thanks in advance

–
Toth Milan
milan@toth-online.com
http://toth-online.com

Toth Milan
milan@toth-online.com
http://toth-online.com
+421/905/144 269