RT plugin

RT Users
1

Hi.

I’ve created additional functionality to the web interface, but to implement it, I have to add one Javascript file to Ticket.html and register one function to execute onload(). I’ve did it manually, but it seems to be an ugly hack.

How do I create an installable plugin to handle situation correctly?

Thanks, Vitaly.

2

Looking at RTx-EmailCompletion, they include extra Javascript with a
callback file:

local/plugins/RTx-EmailCompletion/html/Callbacks/RTx-EmailCompletion/Elements/Header/Head

That gets included in all headers.

Mathieu Longtin
1-514-803-8977On Wed, Oct 20, 2010 at 3:57 AM, Vitaly Tskhovrebov < Vitaly.Tskhovrebov@exigenservices.com> wrote:

Hi.

I’ve created additional functionality to the web interface, but to
implement it, I have to add one Javascript file to Ticket.html and register
one function to execute onload(). I’ve did it manually, but it seems to be
an ugly hack.

How do I create an installable plugin to handle situation correctly?

Thanks, Vitaly.

3

Hi,

You may have a look to

http://wiki.bestpractical.com/view/Customizing

in order to customize RT cleanly.

You will find much valuable informations in this Wiki.

the mailing-list archive is pretty interesting too :

Regards

Robert GRASSO – System engineer

CEDRAT S.A.
15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE
Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 56 38 08 30
mailto:robert.grasso@cedrat.com - http://www.cedrat.com