hi
I have a requirement to set a queue with group A that
can see only group A’s faults, group B that can only
see group B’s faults within that one queue. If i don’t
grant anything they can only see their own faults, not
the group as a whole. If i give them ShowTickets they
see all the faults in the queue. Is there a way to do
this ? Thanks
Elaine
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Well, the easiest way to do this is to create two seperate queues AND
two seperate groups.
Queue: A Group: A - Grant Show Tickets on the global queue settings
Queue: B Group: B - Grant Show Tickets on the global queue settings
By default don’t grant any rights to group A or B (it is implied that no
rights are granted to Everyone). Enter the group rights on each
respective queue and give each group the rights you want them to have on
each queue.
Let me know if you need any more help with this.
Jason Fenner
Elaine . wrote: