RT: Permission Denied

RT Users
1

(I apologize for bringing this up, because I know it has been discussed
in the past. But I can’t effectively search the list archives with
google because the files seem to have moved as a result of the
intrusion episode. I also haven’t found anything helpful in the wiki,
manual, or rt-mailgate pod.)

When a user replies to a ticket message via email, I’m getting the
following message in my syslog:

Apr 19 12:43:20 rthost RT: Permission Denied
(/usr/local/rt3/lib/RT/Interface/Email.pm:718)

For the same event, the mail log shows this:

Apr 19 12:43:21 rthost sendmail[12868]: i3JGhK6P012867:
to=“|/usr/local/rt3/bin/rt-mailgate --queue feedback
–action correspond --url somewhere.com”,
ctladdr=feedback@somewhere.com (1/0), delay=
00:00:01, xdelay=00:00:01, mailer=prog, pri=32239, dsn=2.0.0, stat=Sent

which seems like a happy message.

How do I fix this?

Thanks very much!
Kevin

RT 3.0.10 / Mac OS X 10.2.8 / Perl 5.8.3

2

Kevin Murphy wrote:

(I apologize for bringing this up, because I know it has been discussed
in the past. But I can’t effectively search the list archives with
google because the files seem to have moved as a result of the intrusion
episode. I also haven’t found anything helpful in the wiki, manual, or
rt-mailgate pod.)

When a user replies to a ticket message via email, I’m getting the
following message in my syslog:

Apr 19 12:43:20 rthost RT: Permission Denied
(/usr/local/rt3/lib/RT/Interface/Email.pm:718)

For the same event, the mail log shows this:

Apr 19 12:43:21 rthost sendmail[12868]: i3JGhK6P012867:
to=“|/usr/local/rt3/bin/rt-mailgate --queue feedback
–action correspond --url http://somewhere.com/rt/”,
ctladdr=feedback@somewhere.com (1/0), delay=
00:00:01, xdelay=00:00:01, mailer=prog, pri=32239, dsn=2.0.0, stat=Sent
You also can see ‘from=user_email’ near this.
Permision denied for this user. You must grant Everyone with right
CreateTicket on feedback queue( or global). Also you have to remeber
that if user uses other email address when reply on already created
ticket then RT can also reject email if role ‘Everyone’ has no right
ReplyToTicket.

3

Never mind!. I was sure the group permissions were correct on this
queue, but I was wrong.On Monday, April 19, 2004, at 01:00 PM, Kevin Murphy wrote:

When a user replies to a ticket message via email, I’m getting the
following message in my syslog:
Apr 19 12:43:20 rthost RT: Permission Denied
(/usr/local/rt3/lib/RT/Interface/Email.pm:718)