RT & PDF's

I just got sent a task with a handfull of PDF’s and they didn’t come
through as attachments, and they are listed in the ticket, but not
clickable links. Is this normal? or have i broken somehting?

I am running RT 3.4.4

–Ryan

Ryan Hardester
Information Systems Technician II
City Of Tracy

Or is it because it is a follow-up e-mail to the original e-mail?From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Ryan
Hardester
Sent: Thursday, March 02, 2006 10:33 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT & PDF’s

I just got sent a task with a handfull of PDF’s and they didn’t come
through as attachments, and they are listed in the ticket, but not
clickable links. Is this normal? or have i broken somehting?

I am running RT 3.4.4

–Ryan

Ryan Hardester
Information Systems Technician II
City Of Tracy

Check the maximum attachment size in RT_SiteConfig.pm and the
maximum_packet_size option in my.cnf.

Ryan Hardester wrote:

I just got sent a task with a handfull of PDF’s and they didn’t come
through as attachments, and they are listed in the ticket, but not
clickable links. Is this normal? or have i broken somehting?

I am running RT 3.4.4

–Ryan

Ryan Hardester
Information Systems Technician II
City Of Tracy



http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at http://bestpractical.com/services/training.html

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

My mistake. In my.cnf it should be
set-variable = max_allowed_packet=

Drew Barnes wrote:

Check the maximum attachment size in RT_SiteConfig.pm and the
maximum_packet_size option in my.cnf.

Ryan Hardester wrote:

I just got sent a task with a handfull of PDF’s and they didn’t come
through as attachments, and they are listed in the ticket, but not
clickable links. Is this normal? or have i broken somehting?

I am running RT 3.4.4

–Ryan

Ryan Hardester
Information Systems Technician II
City Of Tracy



http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media
at http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati