Good Day
I have a mysterious case of RT not sending emails for some tickets and mailing for other tickets.
When I create a ticket manually I receive an email. All my scrips are enabled.
I have no issues with my mail server.
I have attached 2 screenshots of what a working ticket looks like and what a broken image looks like.
Working copy:
Broken Copy:
No going email recorded.
This seems to be an intermittent problem.
Kind Regards
Dhyata Sookmungal