RT Outgoing Mail Recorded

1

Good Day

I have a mysterious case of RT not sending emails for some tickets and mailing for other tickets.

When I create a ticket manually I receive an email. All my scrips are enabled.

I have no issues with my mail server.

I have attached 2 screenshots of what a working ticket looks like and what a broken image looks like.

Working copy:

image
image.png1220×150 4.09 KB

Broken Copy:

image
image.png1294×99 1.64 KB

No going email recorded.

This seems to be an intermittent problem.

Kind Regards
Dhyata Sookmungal

2

Are they both created the same way? Do requestors on the tickets have the same rights?

3

Yes they both have the exact same rights.

4

The email itself is sent by a Script, so I would recommend debugging there, in case there’s some weird precondition being applied.