RT organization

Hi,

I’ve installed RT and have been playing around with it and am ready to
implement. I’m a small computer consultant shop, and my clients are
small to medium sized businesses (10-50 employees). I’d like to have
the flexibility to either assign one user and password for the whole
organization, or multiple users per company. When there is more than
one user, I want them to be able to view the entire history for that
organization.

My first idea was to give each company a different queue, and give
each company a group. Add each member of the company to the group and
set the permission on the queue so that group could view it. But it
appears I can’t add non-privileged users to a group.

The only solution I can find is to have one queue with one user per
company. Does anyone have some advice? What’s the best way to
organize my customers and queues in this situation?

Best regards,

Sherman Boyd

Hi,

I’ve installed RT and have been playing around with it and am ready to
implement. I’m a small computer consultant shop, and my clients are
small to medium sized businesses (10-50 employees). I’d like to have
the flexibility to either assign one user and password for the whole
organization, or multiple users per company. When there is more than
one user, I want them to be able to view the entire history for that
organization.

My first idea was to give each company a different queue, and give
each company a group. Add each member of the company to the group and
set the permission on the queue so that group could view it. But it
appears I can’t add non-privileged users to a group.

Non privileged users can only see their own tickets, so it shouldn’t
matter that you cannot assign them to a group.

My first idea was to give each company a different queue, and give
each company a group. Add each member of the company to the group and
set the permission on the queue so that group could view it. But it
appears I can’t add non-privileged users to a group.

You can create a privileged user, add it to the group, and set the user
as unprivileged afterwards. The user will still be member of the group.
Bug or feature? :slight_smile:
Why do you want the users to be non-privileged? You still can assign all
the rights via group rights.

regards,
Andreas Putzo