RT on NT

RT Developers
1

Hello,

I just came across your RT software site while doing some research on email
queuing systems for trouble ticketing and support systems. The RT
functionality looks very good and you appear to have a following! I have a
couple of questions:

  1. I’m looking for an NT-based solution. Yours looks to be primarily
    UNIX-based. Does it run on NT and, if so, what are the NT-specific software
    requirements?

  2. Is RT a commercial package, or open-source, or freeware, or shareware,
    etc.? If its not a commercial package, do you have plans for
    commercialization? Are there any costs involved? How well-supported is it?
    Is it used in very many commercial production applications right now and,
    if so, how many? Essentially, I’d like to know more about the strength of
    the organization behind RT, and the scope of current users.

  3. This may not be a fair question, but if RT is not suitable for NT, are
    you aware of other good packages for NT that I should check out?

Thanks - Ken

Ken McIntosh
Inform Systems Limited
604-618-4275

2

RT is freeware. It’ released under the GNU GPL. As far as I know, nopbody’ ever ported it to NT, but it might be doable.
RT is used at hundreds of sites, inclduing universities, ISPs, .com
software companies, National Backbone Providers, International Shipping companies, Semiconductor companies…the list goes on.
From time to time, I take on contracts to extend or support RT, but
we can discuss that off the mailinglist if you’re interested.

Generally, requests to the rt-users mailinglist are answered

within hours, as there are RT hackers spread around the globe.

If this didn' answer all your questions, feel free to write back. I'l

be back from europe next weekend. (I’ in a cybercafe in prague right now and
it’ a bit hard to type)

Jesse

Oh, and no, I haven’ found a package with equivalent functionality for NT.
Most of those that I’e seen are >$500/seat and tied heavily to Oracle/SQLServer and/or require ticght integration with Exchane and outlook.

jesseOn Mon, Jun 19, 2000 at 03:55:23PM -0700, Ken McIntosh wrote:

Hello,

I just came across your RT software site while doing some research on email
queuing systems for trouble ticketing and support systems. The RT
functionality looks very good and you appear to have a following! I have a
couple of questions:

  1. I’m looking for an NT-based solution. Yours looks to be primarily
    UNIX-based. Does it run on NT and, if so, what are the NT-specific software
    requirements?

  2. Is RT a commercial package, or open-source, or freeware, or shareware,
    etc.? If its not a commercial package, do you have plans for
    commercialization? Are there any costs involved? How well-supported is it?
    Is it used in very many commercial production applications right now and,
    if so, how many? Essentially, I’d like to know more about the strength of
    the organization behind RT, and the scope of current users.

  3. This may not be a fair question, but if RT is not suitable for NT, are
    you aware of other good packages for NT that I should check out?

Thanks - Ken

Ken McIntosh
Inform Systems Limited
604-618-4275

Rt-devel mailing list
Rt-devel@lists.fsck.com
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jesse reed vincent — root@eruditorum.org — jesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
“That package looks like what I wanted, but the site was down today,
so I decided to reimplement it in Perl.”
-me

3

RT is freeware. It’ released under the GNU GPL. As far as I know
, nopbody’ ever ported it to NT, but it might be doable.

Last year I had NT talking quite civilly to a Unify database using
Perl and while I was at it wrote some admin utilities, using Perl,
for an MSSQL database for the office manager where I worked. I can see
no reason why it can’t be ported. “Active Perl” as I recall it is
distributed with an ODBC module that could (and did) prove useful.

Cheers

Jan

4

Jesse & Jan:

Thanks for the quick responses. I’m going to look at the RT functionality
more closely. I assume its written in Perl, and we might be interested in
making it work on NT with SQL Server. We already use Perl extensively on
NT, along with the ODBC interface. And, yes the Active Perl distribution
for NT is available from www.activestate.com right here in Vancouver.

Regards - Ken

At 00/06/21, Jan Pompe wrote:>On Tue, 20 Jun 2000, Jesse wrote:

RT is freeware. It’ released under the GNU GPL. As far as I know
, nopbody’ ever ported it to NT, but it might be doable.

Last year I had NT talking quite civilly to a Unify database using
Perl and while I was at it wrote some admin utilities, using Perl,
for an MSSQL database for the office manager where I worked. I can see
no reason why it can’t be ported. “Active Perl” as I recall it is
distributed with an ODBC module that could (and did) prove useful.

Cheers

Jan

Ken McIntosh
Inform Systems Limited
604-618-4275