RT Not Sending Email

RT Users
1

Hello,

I was wondering if someone could shed some light as to how to get RT to send
out email.

Here’s what I’ve done so far:

  • Upgrade machine is CentOS 7 (apache, mariadb, and postfix)
  • installed RT 4.4 (previous 3.8.8)
  • transferred database to new machine
  • upgraded database
  • configured aliases for new machine for testing
  • RT web interface working for upgrade
  • sending email to new machine adds tickets
  • verified RT_SiteConfig.pm directives were updated

What is not working from upgrade:

  • auto assigning user for certain queues via custom Scrip
  • RT not sending emails to Admin CCs…from the debug logs, I can’t find any
    instance of RT calling SendEmail.pm (Scrips don’t seem to be running even
    though they are in the database and I can view them from the web interface).
  • can send email from command line of the server
  • tried setting $MailCommand to ‘mbox’…no file when trying to forward a
    ticket or reply

What am I missing?

2

Hello Roger,

I am not sure that is it but have you checked that you are using a valid
“from” address?

Cheers,

Boris.On Tue, Mar 1, 2016 at 5:31 PM, Roger Dooley dooley@wolfram.com wrote:

Hello,

I was wondering if someone could shed some light as to how to get RT to
send
out email.

Here’s what I’ve done so far:

  • Upgrade machine is CentOS 7 (apache, mariadb, and postfix)
  • installed RT 4.4 (previous 3.8.8)
  • transferred database to new machine
  • upgraded database
  • configured aliases for new machine for testing
  • RT web interface working for upgrade
  • sending email to new machine adds tickets
  • verified RT_SiteConfig.pm directives were updated

What is not working from upgrade:

  • auto assigning user for certain queues via custom Scrip
  • RT not sending emails to Admin CCs…from the debug logs, I can’t find
    any
    instance of RT calling SendEmail.pm (Scrips don’t seem to be running even
    though they are in the database and I can view them from the web
    interface).
  • can send email from command line of the server
  • tried setting $MailCommand to ‘mbox’…no file when trying to forward a
    ticket or reply

What am I missing?

RT 4.4 and RTIR Training Sessions (
http://bestpractical.com/services/training.html)

  • Hamburg Germany - March 14 & 15, 2016
  • Washington DC - May 23 & 24, 2016
3

From address is valid. I’m comparing the logs from 3.8 and 4.4 and in the
4.4 logs, there just isn’t any indication that SendEmail.pm is invoked. It’s
as if that action isn’t called at all.

Boris Epstein wrote on 3/2/16 8:40 AM: