(My apologies if this is a duplicate post. I wasn’t sure if it got
I’m experiencing a problem with RT not sending e-mails to Requestors
when a Ticket is created. RT does send e-mails to Cc’s and AdminCc’s
upon the same ticket creations.
When I create a ticket, I don’t see entries in /var/log/maillog as I
see when e-mails are sent to Cc’s and AdminCc’s which seems to
indicate that RT is not even attempting to send e-mails to Requestors.
I haven’t changed the default Global Scrips, particularly, “On Create
Autoreply To Requestors”.
Is there some other configuration file or setting other than
RT_SiteConfig.pm and the Global Scrips that might effect e-mails to
Requestors? Has anyone seen this behavior in the past?(I’ve checked
on the “Googles” with no luck.)
I’m running RT 3.8.4 on RedHat EL 5 with Apache 2.2.3 and sendmail
8.13.8-2.el5. I’m also smart hosting e-mails to another mail server
Contents of RT_SiteConfig.pm below:
Any configuration directives you include here will override
RT’s default configuration file, RT_Config.pm
To include a directive here, just copy the equivalent statement
from RT_Config.pm and change the value. We’ve included a single
sample value below.
This file is actually a perl module, so you can include valid
perl code, as well.
The converse is also true, if this file isn’t valid perl, you’re
going to run into trouble. To check your SiteConfig file, use
perl -c /path/to/your/etc/RT_SiteConfig.pm
#Set( $rtname, ‘172.21.191.50’);
#Set( $rtname, ‘192.168.183.50’);
Set( $rtname, ‘.com’);
Set( $WebPath, ‘/rt’ );
Set($DatabasePassword , ‘password’);
Size is expressed in bytes - 50MB