Rt not cc or bccing

hi
We are using rt 3.4.2 on fedora core 4.
I have a problem where on a ticket if you reply and
fill in a cc or bcc noone gets additionally emailed.
The rt.log doesn’t show it attempting to. I didn’t
think this was governed by scrip as I presumed the cc
in that is related to watcher cc not that actual email
field, but I could be wrong. I don’t want someone as a
watcher cc on the whole ticket, just may feel a need
to cc an individual on a particular response. Any
ideas why this isn’t working or what I can do to help
diagnose the issue ?
Elaine

Yahoo! Messenger - NEW crystal clear PC to PC calling worldwide with voicemail http://uk.messenger.yahoo.com

hi
We are using rt 3.4.2 on fedora core 4.
I have a problem where on a ticket if you reply and
fill in a cc or bcc noone gets additionally emailed.
The rt.log doesn’t show it attempting to. I didn’t
think this was governed by scrip as I presumed the cc
in that is related to watcher cc not that actual email
field, but I could be wrong. I don’t want someone as a
watcher cc on the whole ticket, just may feel a need
to cc an individual on a particular response. Any
ideas why this isn’t working or what I can do to help
diagnose the issue ?
On the reply page there are two fields, I think you use them, as there
stated in comment, people wouldn’t get emails in future, they are “one
time recipients”. To use this fields you should also have scrip which
notifies them - action “Notify other recipients”.

Elaine


Yahoo! Messenger - NEW crystal clear PC to PC calling worldwide with voicemail http://uk.messenger.yahoo.com


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Best regards, Ruslan.

We are using rt 3.4.2 on fedora core 4.
I have a problem where on a ticket if you reply and
fill in a cc or bcc noone gets additionally emailed.
The rt.log doesn’t show it attempting to. I didn’t
think this was governed by scrip as I presumed the cc
in that is related to watcher cc not that actual email
field, but I could be wrong. I don’t want someone as a
watcher cc on the whole ticket, just may feel a need
to cc an individual on a particular response. Any
ideas why this isn’t working or what I can do to help
diagnose the issue ?

On the reply page there are two fields, I think you use them, as there
stated in comment, people wouldn’t get emails in future, they are “one
time recipients”. To use this fields you should also have scrip which
notifies them - action “Notify other recipients”.

I believe, Ruslan, that Elaine is saying that she is filling in those
fields, and that transaction isn’t generating mails to the people who
get filled in.

Elaine; did I understand you correctly?

Have you looked in your RT logfile?

Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274

"NPR has a lot in common with Nascar... we both turn to the left."
	- Peter Sagal, on Wait Wait, Don't Tell Me!

We are using rt 3.4.2 on fedora core 4.
I have a problem where on a ticket if you reply and
fill in a cc or bcc noone gets additionally emailed.
The rt.log doesn’t show it attempting to. I didn’t
think this was governed by scrip as I presumed the cc
in that is related to watcher cc not that actual email
field, but I could be wrong. I don’t want someone as a
watcher cc on the whole ticket, just may feel a need
to cc an individual on a particular response. Any
ideas why this isn’t working or what I can do to help
diagnose the issue ?

On the reply page there are two fields, I think you use them, as there
stated in comment, people wouldn’t get emails in future, they are “one
time recipients”. To use this fields you should also have scrip which
notifies them - action “Notify other recipients”.

I believe, Ruslan, that Elaine is saying that she is filling in those
fields, and that transaction isn’t generating mails to the people who
get filled in.

Elaine; did I understand you correctly?
I think about the same and only want to note that if you want that
fields work as expected you should have special scrip enabled in your
system. Default RT has at least one such scrip:
“On Correspond Notify Other Recipients with template Correspondence”

Conclusion is next: if you don’t have scrips with action “Notify Other
Recipients” then this fields don’t work.

Have you looked in your RT logfile?

Cheers,
– jra

Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274

    "NPR has a lot in common with Nascar... we both turn to the left."
            - Peter Sagal, on Wait Wait, Don't Tell Me!

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com

Best regards, Ruslan.