I am currently reading RT Essentials, and am now working on our
company’s RT administration. I’m trying to figure out why the owner
isn’t getting notified on ticket changes. I have the following scrip:
Description: On Change Notify Owner
Condition: On Transaction ---- The owners would like to be notified
whenever there is a change to the ticket
Action: Notify Owner
Template: Global Template: Transaction
Stage: TransactionCreate
Our version of RT is 3.8.2
I see in the book the following:
"…
Jul 4 22:15:53 pallas RT:
rt-3.2.HEAD-5813-28448-22.1.5718764250061@example.com No
recipients found. Not sending
This usually means that you have a scrip set up to notify a ticket’s
Owner or
AdminCc or manually entered Cc or Bcc recipients, but there weren’t any.
…"
The statement says that there weren’t any, but RT should know the
owner’s email address, as well as any AdminCCs, correct?
Can you please help with this?
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