RT new installation and RT-ConfigSite.pm is empty

drwahbi · June 18, 2019, 3:11pm

hello there ,

this is what i did on debian 9

apt-get update & upgrade
apt-get install mysql* & apache2*

apt-get install rt4-*
apt-get install request-tracker4

everything is ok ! now the apache server is working on 80 . and there is NO RT !
the RT_SiteConfig.pm file under /etc/request-tracker4 is empty , it gices me this output after a cat command .

Default RT_SiteConfig.pm for Debian

Since RT 4.4, snippets from /etc/request-tracker4/RT_SiteConfig.d

are read in by RT itself, so this file is now empty.

knation · June 18, 2019, 3:16pm

You can edit the RT_SiteConfig.pm file and add the necessary config options:

https://docs.bestpractical.com/rt/4.4.4/RT_Config.html

drwahbi · June 18, 2019, 3:20pm

should i edit that file ? do you recommend it ?

knation · June 18, 2019, 3:21pm

Yup it is meant to be edited, you can read the default comments:

github.com

bestpractical/rt/blob/stable/etc/RT_SiteConfig.pm

use utf8;

# Any configuration directives you include  here will override
# RT's default configuration file, RT_Config.pm
#
# To include a directive here, just copy the equivalent statement
# from RT_Config.pm and change the value. We've included a single
# sample value below.
#
# If this file includes non-ASCII characters, it must be encoded in
# UTF-8.
#
# This file is actually a perl module, so you can include valid
# perl code, as well.
#
# The converse is also true, if this file isn't valid perl, you're
# going to run into trouble. To check your SiteConfig file, use
# this command:
#
#   perl -c /path/to/your/etc/RT_SiteConfig.pm

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drwahbi · June 18, 2019, 3:31pm

can you help me a little more please ! if you have time , i would like to give you access to my server to check some things
i’m a working system administrator .

Jeff_Voskamp2 · June 18, 2019, 3:33pm

Personally I would create files under
/etc/request-tracker4/RT_SiteConfig.d
that contain your customizations.
That way you don’t have to worry about the next upgrade replacing RT_SiteConfig.pm.