RT Mobile Redirection

RT Users
1

I am having a problem with the new mobile interface, version .95. It works perfectly on about 5% of my blackberries. The problem is the users get the login screen, enter the user name and password, and then get a file not found error saying it’s looking for /m/. The apache logs suggest its trying to redirect those users to /var/www/m and it says file does not exist. I did find out that it works 100% of the time if I use the short domain name, servername. I experience the problem when I use the fqdn servername.domain.com. I am sure it’s something I have mis-configured but can’t quite pinpoint.

The url I use to hit my server is http://servername.domain.com/rt/ and here is the relevant parts from my config:

Set( $rtname, ‘cdc124asv.tbcnet.biltmore.com’);
Set($WebPath , “/rt”);
Set($WebBaseURL , “http://cdc124asv.tbcnet.biltmore.com”);
Set(@Plugins, qw(RT::Extension::MobileUI RTx::Calendar RT::Extension::PriorityAsString RT::Extension::ExtractCustomFieldValues RT::Extension::LDAPImport RT:$rt RT::Authen::ExternalAuth));

Any help is appreciated as I would prefer to use the fqdn when possible.

2

This unfortunately does not work. If I symlink the /m/ folder it gives me:
<&| _elements/wrapper, title => loc(“RT for [_1]”,RT->Config->Get(‘rtname’))&> <& _elements/menu &> <& _elements/full_site_link &>

So that won’t work. Here is my apache config for this vhost if it helps anyone let me know what I am missing:
<VirtualHost *:80>
ServerName servername.domain.com
ServerAdmin me@domain.com

config for your main content

DocumentRoot /var/www
<Directory /var/www>

here and in other places goes config

of your main host

# as RT is out of document root then we want alias # and should define directory access

Alias /rt/ /opt/rt3/share/html/
<Directory /opt/rt3/share/html/>
Order allow,deny
Allow from all

PerlRequire /opt/rt3/bin/webmux.pl
<Location /rt/>
AddDefaultCharset UTF-8
SetHandler perl-script
PerlHandler RT::Mason

Thanks for any help.From: Bob Miller [mailto:bob@computerisms.ca]
Sent: Wednesday, August 25, 2010 3:44 PM
To: Jason Ledford
Subject: Re: [rt-users] RT Mobile Redirection

During my last migration, the links to some tickets were going to a
different URL than I wanted. My solution was to put a symlink in at the
link’s url pointing to the real html directory. So, it is probably not
an elegant suggestion, but perhaps something like:

ln -s /path.to.rt/html /var/www/m

would make it work…