I am having a problem with the new mobile interface, version .95. It works perfectly on about 5% of my blackberries. The problem is the users get the login screen, enter the user name and password, and then get a file not found error saying it’s looking for /m/. The apache logs suggest its trying to redirect those users to /var/www/m and it says file does not exist. I did find out that it works 100% of the time if I use the short domain name, servername. I experience the problem when I use the fqdn servername.domain.com. I am sure it’s something I have mis-configured but can’t quite pinpoint.
The url I use to hit my server is http://servername.domain.com/rt/ and here is the relevant parts from my config:
Set( $rtname, ‘cdc124asv.tbcnet.biltmore.com’);
Set($WebPath , “/rt”);
Set($WebBaseURL , “http://cdc124asv.tbcnet.biltmore.com”);
Set(@Plugins, qw(RT::Extension::MobileUI RTx::Calendar RT::Extension::PriorityAsString RT::Extension::ExtractCustomFieldValues RT::Extension::LDAPImport RT:$rt RT::Authen::ExternalAuth));
Any help is appreciated as I would prefer to use the fqdn when possible.