RT Mobile for iPhone (Dustin Collins)

I bought it but I can’t get it to connect.
(1) Does it understand https?
(2) Does it understand external authentication?

John BarteltDate: Thu, 24 Jun 2010 17:56:30 -0400
From: Dustin Collins stregasgate@gmail.com
To: "rt-users@lists.bestpractical.com"
rt-users@lists.bestpractical.com
Subject: [rt-users] RT Mobile for iPhone
Message-ID: -2996965792844336@unknownmsgid
Content-Type: text/plain; charset=ISO-8859-1

This is an RT client for iPhone. Check it out if your interested.

http://itunes.apple.com/us/app/rt-mobile/id377642006?mt=8

Likewise. We use webauth in front of RT, so we need to authenticate to another web page first, and then return a cookie with the transactions.

-ChuckOn Jun 25, 2010, at 3:02 AM, “Bartelt, John E.” bartelt@slac.stanford.edu wrote:

I bought it but I can’t get it to connect.
(1) Does it understand https?
(2) Does it understand external authentication?

John Bartelt

Date: Thu, 24 Jun 2010 17:56:30 -0400
From: Dustin Collins stregasgate@gmail.com
To: "rt-users@lists.bestpractical.com"
rt-users@lists.bestpractical.com
Subject: [rt-users] RT Mobile for iPhone
Message-ID: -2996965792844336@unknownmsgid
Content-Type: text/plain; charset=ISO-8859-1

This is an RT client for iPhone. Check it out if your interested.

http://itunes.apple.com/us/app/rt-mobile/id377642006?mt=8

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Yes. I just installed it and it does do https and external auth fine.

-TroyOn Jun 25, 2010, at 12:05 AM, “Bartelt, John E.” bartelt@slac.stanford.edu wrote:

I bought it but I can’t get it to connect.
(1) Does it understand https?
(2) Does it understand external authentication?

John Bartelt

Date: Thu, 24 Jun 2010 17:56:30 -0400
From: Dustin Collins stregasgate@gmail.com
To: "rt-users@lists.bestpractical.com"
rt-users@lists.bestpractical.com
Subject: [rt-users] RT Mobile for iPhone
Message-ID: -2996965792844336@unknownmsgid
Content-Type: text/plain; charset=ISO-8859-1

This is an RT client for iPhone. Check it out if your interested.

http://itunes.apple.com/us/app/rt-mobile/id377642006?mt=8

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

I just looked at the server log. It is passing the username and
password as part of the URL in CLEAR TEXT!
This can’t work with external authentication - by which I mean,
the authentication is done by the apache server, not by RT.
It uses the REMOTE_USER environment variable, not a URL.

JohnOn Fri, 25 Jun 2010, Troy Knabe wrote:

Yes. I just installed it and it does do https and external auth fine.

-Troy
Sent from my Mobile Device

On Jun 25, 2010, at 12:05 AM, “Bartelt, John E.” bartelt@slac.stanford.edu wrote:

I bought it but I can’t get it to connect.
(1) Does it understand https?
(2) Does it understand external authentication?

John Bartelt

Date: Thu, 24 Jun 2010 17:56:30 -0400
From: Dustin Collins stregasgate@gmail.com
To: "rt-users@lists.bestpractical.com"
rt-users@lists.bestpractical.com
Subject: [rt-users] RT Mobile for iPhone
Message-ID: -2996965792844336@unknownmsgid
Content-Type: text/plain; charset=ISO-8859-1

This is an RT client for iPhone. Check it out if your interested.

http://itunes.apple.com/us/app/rt-mobile/id377642006?mt=8

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

John Bartelt bartelt@SLAC.Stanford.edu
SLAC National Accelerator Laboratory 650-926-4591
MS 97
2575 Sand Hill Road
Menlo Park, CA 94025 office: SCCS room 331

We use external auth with LDAP and it opens and immediately crashes for me.

In my Apache logs, I see two attempts to connect with my username and password in cleartext shudders

Daniel Farst
IT Support Coordinator
College of Arts and Sciences
Case Western Reserve University

Public key on keyserver.pgp.com
Friday, June 25, 2010, 10:31:54 AM, Troy Knabe wrote:

In my Apache logs, I see two attempts to connect with my username and password in cleartext shudders

Yes, I just spent several minutes chaning the passwords for the
three accounts I had tested with. I wonder if I can get my
money back?

John

John Bartelt bartelt@SLAC.Stanford.edu
SLAC National Accelerator Laboratory 650-926-4591
MS 97
2575 Sand Hill Road
Menlo Park, CA 94025 office: SCCS room 331

Yes, I have too. My apologies. I guess I should have said, “yes, it accepted https://hostname in the config.”

Again, Sorry!

-TroyOn Jun 25, 2010, at 9:49 AM, John Bartelt wrote:

On Fri, 25 Jun 2010, Daniel Farst wrote:

In my Apache logs, I see two attempts to connect with my username and password in cleartext shudders

Yes, I just spent several minutes chaning the passwords for the
three accounts I had tested with. I wonder if I can get my
money back?

John

+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=
John Bartelt bartelt@SLAC.Stanford.edu
SLAC National Accelerator Laboratory 650-926-4591
MS 97
2575 Sand Hill Road
Menlo Park, CA 94025 office: SCCS room 331

In my Apache logs, I see two attempts to connect with my username
and password in cleartext shudders

Yes, I just spent several minutes chaning the passwords for the
three accounts I had tested with. I wonder if I can get my
money back?

Seems so:

That said, as the developer found the time to essentially spam this
list with his advert for the app, I’m sure nobody would complain if he
addressed some of the concerns generated in the follow-ups to his
original mail.

With regard to https - just search google for something like “iphone
app ssl” and you realize why it does not support https…

Rather than port the app to Android (which version anyway), he should
first fix the iPhone version.

As a first step, it would probably be easier to create a special
stylesheet to create the “illusion” of an app.

Rainer

I use an android and have very little issue with RT that being said I would
love to see a mobile version of the web pages I have people who do not have
such awesome phones and need a more basic mobile capability. Has anyone
looked at making a mobile web for RT???

With regard to https - just search google for something like "iphone app ssl"
and you realize why it does not support https…

I only see reports of problems with self-signed certs.
We have a “real” certificate.

Rather than port the app to Android (which version anyway), he should first
fix the iPhone version.
As a first step, it would probably be easier to create a special stylesheet
to create the “illusion” of an app.

Yes, my first thought was that a mobile stylesheet might make
it easier to use RT on a mobile device. It could be done on
the server side, rather than the client (but then it’s not an
app you can sell).

John

John Bartelt bartelt@SLAC.Stanford.edu
SLAC National Accelerator Laboratory
MS 97
2575 Sand Hill Road
Menlo Park, CA 94025 office: SCCS room 331

As a first step, it would probably be easier to create a special
stylesheet to create the “illusion” of an app.

Yes, my first thought was that a mobile stylesheet might make
it easier to use RT on a mobile device. It could be done on
the server side, rather than the client (but then it’s not an
app you can sell).

It’s not that hard to put together a reasonable mobile UI for RT,
especially if we start reasonably small. That would have the advantage
of working on many platforms instead of just one.

How many of you need offline-ability for your mobile RT usage?

-Jesse

signature.asc (198 Bytes)

We use RT for all of our operations and a mobile interface would be great
we have users that do not have smart phones but still would be able to
handle basic things. We have RTFM in use as well and just for them to be
able to do some canned responses would be great and for those of us who
live RT 24 hrs a day a faster loading interface would just make our
interruptions easier to tolerate. I use an android so it is fine to use
but loading the pages thru even 3g can be painful at time especially long
tickets.

MarkFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jesse
Vincent
Sent: Monday, June 28, 2010 8:03 PM
To: John Bartelt
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Mobile for iPhone (Dustin Collins)

As a first step, it would probably be easier to create a special
stylesheet to create the “illusion” of an app.

Yes, my first thought was that a mobile stylesheet might make it
easier to use RT on a mobile device. It could be done on the server
side, rather than the client (but then it’s not an app you can sell).

It’s not that hard to put together a reasonable mobile UI for RT,
especially if we start reasonably small. That would have the advantage of
working on many platforms instead of just one.

How many of you need offline-ability for your mobile RT usage?

-Jesse

Offline work would be great, but not needed for the first step!

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Gesendet: Tue Jun 29 02:03:19 2010
Betreff: Re: [rt-users] RT Mobile for iPhone (Dustin Collins)

As a first step, it would probably be easier to create a special
stylesheet to create the “illusion” of an app.

Yes, my first thought was that a mobile stylesheet might make
it easier to use RT on a mobile device. It could be done on
the server side, rather than the client (but then it’s not an
app you can sell).

It’s not that hard to put together a reasonable mobile UI for RT,
especially if we start reasonably small. That would have the advantage
of working on many platforms instead of just one.

How many of you need offline-ability for your mobile RT usage?

-Jesse

As a first step, it would probably be easier to create a special
stylesheet to create the “illusion” of an app.

Yes, my first thought was that a mobile stylesheet might make it
easier to use RT on a mobile device. It could be done on the server
side, rather than the client (but then it’s not an app you can sell).

It’s not that hard to put together a reasonable mobile UI for RT,
especially if we start reasonably small. That would have the advantage of
working on many platforms instead of just one.

How many of you need offline-ability for your mobile RT usage?

-Jesse

ME !!
It would be very handy for us, since we’re always travelling, so access from
Blackberry/IPhone/Android/etc. would make things easier.
We are currently trying to roll-out RT here and are trying our best with RSS
feeds and command-by-email, but an actual mobile RT would be great.

Steve