RT::Extension::MandatoryOnTransition 0.19 - Different conditions for the same CustomField - Syntax incorrect?

RT Users
1

Hello everybody,

I am not able to check different values for different conditions for one and the same custom field.

Goal:
On status changes from * to resolved, the CF.GEE must have a value and the value must be ‘erteilt’
On status changes from * to rejected, the CF.GEE must have a value and the value must be ‘verweigert’
Queue: 'PK GEE Acquisition

My config:
Set(%MandatoryOnTransition,
‘PK GEE Akquise’ => {
‘* -> resolved’ => [ ‘CF.GEE’ ],
‘CF.GEE’ => { transition => ‘* -> resolved’, must_be => [‘erteilt’] },
‘* -> rejected’ => [ ‘CF.GEE’ ],
‘CF.GEE’ => { transition => ‘* -> rejected’, must_be => [‘verweigert’] },
},
);

CF.GEE has the Typ ‘Select one value’

Result:
Message when resolving the ticket: GEE is required when changing status to resolved
Message when rejecting the ticket: GEE must be denied when changing status to rejected
==> ‘CF.GEE’ => { transition => ‘* -> resolved’, must_be => [‘erteilt’] }, is ignored!

Is the syntax incorrect? Or can this condition not be implemented with the extension?

By the way, this is what it looks like in the RT config (/Admin/Tools/Configuration.html):
MandatoryOnTransition {
‘PK GEE Akquise’ => {
‘* -> resolved’ => [
‘CF.GEE’
],
‘* -> rejected’ => [
‘CF.GEE’
],
‘CF.GEE’ => {
‘transition’ => ‘* -> rejected’,
‘must_be’ => [
‘verweigert’
]
}
}
}

Tested with:
RT 4.2.16
Debian 8.11
MariaDB 10.1.43

Best,
Patrick

2

Since the transition and must_be bit are in a hash I do not believe you could have multiple values since there can only be one value for the ‘CF.GEE’ key

3

Not an extension we use, but could you put the value for the ‘CF.GEE’ hash key in as an array I wonder? Something like:

MandatoryOnTransition {
    'PK GEE Akquise' => {
        '* -> resolved' => [ 'CF.GEE'],
        '* -> rejected' => [ 'CF.GEE' ],
        'CF.GEE' => [
            { 'transition' => '* -> rejected', 'must_be' => [ 'verweigert' ] },
            { 'transition' => '* -> resolved', 'must_be' => [ 'erteilt' ] }
        ]
    }
}

Just a thought. The data structure is valid Perl, but I don’t know if the extension will be able to handle an array of hashes instead of just a hash.

4

Thank you for your suggestion, GreenJimll. Unfortunately the solution leads to the following error message:

23954] [Thu Jan 23 14:46:37 2020] [error]: Not a HASH reference at /opt/rt4/local/plugins/RT-Extension-MandatoryOnTransition/lib/RT/Extension/MandatoryOnTransition.pm line 373.

5

Thank you, Knation. I ran some more tests and I’m afraid you’re right.