Rt-mailgate undefined server error for only

Thanks, Kevin -

I did run the make testdeps and have the following missing dependencies:

SOME DEPENDENCIES WERE MISSING.
FASTCGI missing dependencies:
CGI::Fast…MISSING
FCGI…MISSING
SQLITE missing dependencies:
DBD::SQLite >= 1.00…MISSING

I’m not using Fast CGI or SQL Lite, so I didn’t have those installed.
I installed DBD::SQLite but am unable to get the CGI::Fast/FCGI to go
away (I installed fcgi via yum and also attempted to install CGI::Fast
via cpan but cpan told me it was installed and up to date) After
restarting the server after installing SQLite there was no change.

The message in question is very simple - it’s a mixed html/text
message coming from Outlook with the subject “Test” and a signature in
the body.On Jun 16, 2009, at 4:33 PM, rt-users-request@lists.bestpractical.com wrote:

If you want to check your module versions, you can use make testdeps
from an RT tarball

If I set the timeout to 600 then it does seem to go through sometimes

  • but I know that letting it take 10 minutes implies there’s a deeper
    problem somewhere, I’m hoping someone can point me in the right
    direction to get this solved.

This sounds like you either have a very large attachment or very
complex message, but without seeing the contents of the message
its hard to guess.

We updated to FC11 from FC10 on Friday, if that matters, although I
have a separate system that is also running RT that I’m able to send
the same message into without issue (I have successfully caught the
raw message and am able to attempt to send it through rt-mailgate via
the command line)

I would look at the dep checking mentioned above first, as FC probably
messed with your perl and module versions

-kevin

Jon Baker
Information Technology
Willie George Ministries
1003 N 129th E Ave
Tulsa OK 74116
(918) 234-5656

Run ./configure with proper set of options. SQLite and FastCGI are not
required if you don’t use them.On Wed, Jun 17, 2009 at 1:52 AM, Jon Bakerjbaker@wgm.us wrote:

Thanks, Kevin -

I did run the make testdeps and have the following missing dependencies:

SOME DEPENDENCIES WERE MISSING.
FASTCGI missing dependencies:
CGI::Fast…MISSING
FCGI…MISSING
SQLITE missing dependencies:
DBD::SQLite >= 1.00…MISSING

I’m not using Fast CGI or SQL Lite, so I didn’t have those installed.
I installed DBD::SQLite but am unable to get the CGI::Fast/FCGI to go
away (I installed fcgi via yum and also attempted to install CGI::Fast
via cpan but cpan told me it was installed and up to date) After
restarting the server after installing SQLite there was no change.

The message in question is very simple - it’s a mixed html/text
message coming from Outlook with the subject “Test” and a signature in
the body.

On Jun 16, 2009, at 4:33 PM, rt-users-request@lists.bestpractical.com wrote:

If you want to check your module versions, you can use make testdeps
from an RT tarball

If I set the timeout to 600 then it does seem to go through sometimes

  • but I know that letting it take 10 minutes implies there’s a deeper
    problem somewhere, I’m hoping someone can point me in the right
    direction to get this solved.

This sounds like you either have a very large attachment or very
complex message, but without seeing the contents of the message
its hard to guess.

We updated to FC11 from FC10 on Friday, if that matters, although I
have a separate system that is also running RT that I’m able to send
the same message into without issue (I have successfully caught the
raw message and am able to attempt to send it through rt-mailgate via
the command line)

I would look at the dep checking mentioned above first, as FC probably
messed with your perl and module versions

-kevin


Jon Baker
Information Technology
Willie George Ministries
1003 N 129th E Ave
Tulsa OK 74116
(918) 234-5656


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