Rt-mailgate trouble moving from 3.4.1 to 3.4.5 w/exim4 and debian

Hi All…

I have a working RT 3.4.1 installation and it talks to a database on
another machine. I installed a 3.4.5 installation on a different server
and it talks to the Database database with no trouble. Both are on Debian
using exim4.

The plan is to kill off the 3.4.1 as soon as I have 3.4.5 working.
Everything seems to work on 3.4.5 except for rt-mailgate. I set it up in
exim4 exactly as I have it on the working installation but I get error 75
when exim calls rt-mailgate. With the debug option turned on, here is what
I see in the exim4 log:

2006-08-12 19:39:44 1GC34y-0002oF-Rb <= jim@archer.net H=carbon.intap.net
[72.46.0.5] U=Debian-exim P=esmtp S=828
id=04C96EEA53B359B8C800D000@[192.168.1.101]
2006-08-12 19:39:45 1GC34y-0002oF-Rb support@prod03.registrationtek.com:
rt3_transport transport output: Connecting to
http://prod03.registrationtek.com/rt/REST/1.0/NoAuth/mail-gateway at
/usr/bin/rt-mailgate line 99, <> line 1.
2006-08-12 19:39:45 1GC34y-0002oF-Rb == support@prod03.registrationtek.com
R=rt3_router T=rt3_transport defer (0): Child process of rt3_transport
transport returned 75 (could mean temporary error) from command:
/usr/bin/rt-mailgate

When I paste the full_url into a browser, it creates an empty ticket, so it
seems the URL to rt-mailgate is correct. I’m wondering what the <> line1
means?

Here is my router and transport in exim.conf:

rt3_router:
driver = accept
local_parts =
general:fax:rt:support-comment:support:voice-mail:autoreg:sales-comment:sales
domains = rt3.registrationtek.com:prod03.registrationtek.com
local_part_suffix = -comment
local_part_suffix_optional
transport = rt3_transport

rt3_transport:
driver = pipe
user = RT3_USER
command = /usr/bin/rt-mailgate
–action “${if eq {$local_part_suffix}{-comment}{comment}{correspond}}”

–queue “$local_part”
–url RT3_URL
–debug

return_path_add
envelope_to_add
delivery_date_add
temp_errors = 1 : 73 : 75 : 111
log_output
return_fail_output
message_prefix =
message_suffix =

What’s odd is that this exact setup works on RT 3.4.1. Did something
change is the required options for rt-mailgate?

Thanks…

Hi,

I don’t want to allow self service users to modify the ‘Requesters’ field
while creating new ticket.

Is there any way other than modifying the Create.html code?

Thanks,

Sudhir Damle