Rt-mailgate setup

RT Users
1

System:
RHEL 5
RT 3.8.1
Apache 2.2.3

So I’m currently trying to get rt-mailgateway set-up properly. I’ve got SMTP set-up properly and the mail-log reflects messages I try to send. However, when the message was passed to the aliased command it was breaking. I then discovered it was a authorization related error as generated below by echoing the output.

echo test |/opt/rt3/bin/rt-mailgate --queue ‘AT Issues’ --action correspond --url https://thisiswhereourURLgoes.com/rt3/

An Error Occurred

401 Authorization Required

URL is correct, I just changed it for posting purposes.

So I realize that this is due in part to the fact we’re using SSL for RT.
I think I could probably pass credentials in the https://user:pass@URL format, but we use Active Directory for RT log-ins.

Leaves me with these 2 questions:

  1. Would this mean I’d need a dummy account of some type to get messages through?
  2. Is there a way to have apache just let requests go through without authorizing them?

~Chris

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2
  1. Would this mean I’d need a dummy account of some type to get messages through?
    Should not be necessary for receipt. I’m running on RHEL4 over SSL and
    required no
    special hoops to get mailgate to work that I can recall, beyond what’s
    on the wiki.
    If you have SELinux enabled, you might need to change some contexts
    (see the howto
    on the wiki).
  1. Is there a way to have apache just let requests go through without
    authorizing them?
    I thought mailgate used /NoAuth/ already…

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