Rt-mailgate, --queue extension and disabled queues

RT Users
1

Hi all,

Our users are reporting that before we upgraded to 3.8.8 queues that were
disabled did not continue to receive mails, but that post upgrade they are.
It’s entirely possible we lost a local change in the upgrade.

I’m wondering if that (accepting mail for disabled queues) is an expected
behavior. And if so where the code that does the lookup actually lives.

Thanks in advance,
Aaron

2

Hi all,
Our users are reporting that before we upgraded to 3.8.8 queues that were disabled did not
continue to receive mails, but that post upgrade they are. It’s entirely possible we lost a
local change in the upgrade.
I’m wondering if that (accepting mail for disabled queues) is an expected behavior. And if so
where the code that does the lookup actually lives.

As far as I know, you’ve always been able to create tickets in
disabled Queues. Someone ‘fixed’ that early in 3.8.x but it breaks
Approvals so it was changed back. You can probably git blame it to
find the details.

-kevin