After many hours scouring around the globe for answers, I have feel I have gathered enough diagnostic info to post my issue. The RT server is up and sending mail via a relay fine. I have configured RT with the recommended groups/perms and am able to create tx fine and such. I have fiddled around with the aliases file, postfix’s main.conf and apache2’s vhost.conf until my eyes are bleeding, always restarting postfix, apache and running newaliases after each change/test msg. After application of many good tips found, the RT server still refuses to accept mail. Below is a sanitized section of the /var/log/mail.info log seemingly indicating that the message is bounced due to ‘unknown user’. Of the many things I am not certain of, the docs indicate that a user must be created that is associated to the rt-mailgate script - but I am not sure how this needs to be done. When replying to a tx, the bounced message will be returned to the sender ok. I am decidedly stumped. Can anyone point me in the right direction?
Oct 29 18:17:34 dt-rt postfix/smtpd: connect from exchange07.xxx.com[10.0.1.190]
Oct 29 18:17:34 dt-rt postfix/smtpd: ED9E318235: client=exchange07.xxx.com[10.0.1.190]Oct 29 18:17:34 dt-rt postfix/cleanup: ED9E318235: message-id=BBA21AD1A9EC3540AE636506C5F58E4F0C2F59@exchange.yyy.COM
Oct 29 18:17:34 dt-rt postfix/qmgr: ED9E318235: firstname.lastname@example.org, size=2574, nrcpt=1 (queue active)
Oct 29 18:17:34 dt-rt postfix/smtpd: disconnect from exchange07.yyy.com[10.0.1.190]
Oct 29 18:17:35 dt-rt postfix/local: ED9E318235: to=<???/opt/rt3/bin/rt???mailgate ???queue General ???action correspond ???url http://email@example.com>, firstname.lastname@example.org, relay=local, delay=1, status=bounced (unknown user: “???/opt/rt3/bin/rt???mailgate ???queue general ???action correspond ???url http://10.0.1.6/”)
Oct 29 18:17:35 dt-rt postfix/cleanup: 04E1F18239: message-id=20091029221735.04E1F18239@dt-rt.yyy.com
Oct 29 18:17:35 dt-rt postfix/qmgr: 04E1F18239: from=<>, size=4787, nrcpt=1 (queue active)
Oct 29 18:17:35 dt-rt postfix/qmgr: ED9E318235: removed
BTW - NOT running any virtual mail hosts that would interfere with the alaias pipe directive.
Also, the server is able to resolve its own url on the local browser.
RT 3.8.3. Postfix 2.2.9. mod_perl 2.02, SLES10SP2, apache2