I install RT 3.2.2 on Solaris 9 on x86 with qmail as a SMTP server. The request tracker systems works pretty fine, but I got some problems with the creation of tickets by email. Whenever I send a ticket to the email adresse I get the following error message:
An Error Occurred
/501 Protocol scheme ‘https’ is not supported
(Crypt::SSLeay not installed)
This package is installed and I also installed Net::SSLeay, because I read about this package in the mailinglist. Still the same problem.
When I try (as root):
cat mail.txt | /usr/local/rt3/bin/rt-mailgate -action correspond -queue help -https://rt.domain.com
It works fine, the ticket is created, …
Trying the same command as an different user => same problem as before
My idea is that there is a problem with the permissions so I set the rights for perl to 0777. I did the same for the SSL directory.
I hope anyone has an idea to solve my problem