Rt-mailgate: Only root can create Ticket

RT Users
1

Hi everyone,

I install RT 3.2.2 on Solaris 9 on x86 with qmail as a SMTP server. The request tracker systems works pretty fine, but I got some problems with the creation of tickets by email. Whenever I send a ticket to the email adresse I get the following error message:

An Error Occurred
/501 Protocol scheme ‘https’ is not supported
(Crypt::SSLeay not installed)

This package is installed and I also installed Net::SSLeay, because I read about this package in the mailinglist. Still the same problem.

When I try (as root):

cat mail.txt | /usr/local/rt3/bin/rt-mailgate -action correspond -queue help -https://rt.domain.com

It works fine, the ticket is created, …

Trying the same command as an different user => same problem as before

My idea is that there is a problem with the permissions so I set the rights for perl to 0777. I did the same for the SSL directory.

I hope anyone has an idea to solve my problem

Markus Scheffknecht

2

Markus.Scheffknecht@t-systems.com wrote:

Hi everyone,

I install RT 3.2.2 on Solaris 9 on x86 with qmail as a SMTP server. The
request tracker systems works pretty fine, but I got some problems with
the creation of tickets by email. Whenever I send a ticket to the email
adresse I get the following error message:

An Error Occurred

=================

/501 Protocol scheme ‘https’ is not supported

(Crypt::SSLeay not installed)

This package is installed and I also installed Net::SSLeay, because I
read about this package in the mailinglist. Still the same problem.

When I try (as root):
run as root
perldoc -l Crypt::SSLeay
this will show path to .pm file

then run as different user

ls -l path_to_pm_file

I think other users can’t read that .pm file(s).