We just installed a new RT installation on Fedora Core 3.
mysql - 4.0.23
The install went fine. All modules loaded, no errors and we are able
to enter RT and define Queues, Groups, create tickets, etc. We also
Our problem is primarily with the rt-mailgate. We defined the rt and
rt-comment lines in /etc/aliases, put a sym link in /etc/smrsh to
/usr/local/rt3/bin/rt-mailgate, and made changes in the /etc/mail dir
to access, sendmail.mc and local-host-names. We ran newaliases and the
m4 commands to configure the changes.
All our messages to rt fail to get past smrsh. The errors we get in maillog are:
Jan 10 12:01:37 prospec01 sendmail: j09M8E4j015726:
to="|/usr/local/bin/rt-mailgate --queue support --action correspond
–url http://localhost/", email@example.com
(8/0), delay=18:53:23, xdelay=00:00:00, mailer=prog, pri=1740765,
dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with
Any help with this would be much appreciated.
We are also getting some other errors but are not critical, I mention
them here because they may be related:
[Mon Jan 10 11:47:46 2005] [error] [client 10.0.1.155] Log file
/var/log/rt.log couldn’t be written or created.\n RT can’t run. at
/usr/local/rt3/lib/RT.pm line 205.\n
[Mon Jan 10 12:00:28 2005] [error] [Mason] File does not exist: