Rt-mailgate. Large tickets problem

RT Users
1

Hello rt-users,

I found a problem with rt-mailgate when somebody sends to my RT message with
large attachment (about few MB). If attachment enough big, RT get all available
memory and fall down. In my system, for ticket with one 10 MB
attachment, rt-mailgate get ~200 MB and mason_handler.f get ~180MB.
If there is not enough memory for this processes, RT will die and
rt-mailgate will be called by mailserver again and again with this
ticket.
How can I solve this problem?

Maksim Gurtovenko
Internal Development Engineer
SWsoft, Inc.
E-mail: mgurtovenko@swsoft.com

2

Hello rt-users,

I found a problem with rt-mailgate when somebody sends to my RT message with
large attachment (about few MB). If attachment enough big, RT get all available
memory and fall down. In my system, for ticket with one 10 MB
attachment, rt-mailgate get ~200 MB and mason_handler.f get ~180MB.

What version of RT are you using?