Hi Folks
We have just installed RT4.0.13 in our environment. Our foremost
requirement is ticket creation via email. In our setup we already have
postfix running on separate server.
On RT we are having exim which is acting as relay server and using
postfix mail server as master.
Now I want to integrate my RT server with that mailbox.
In order to do that I installed rt-mailgate on my mail server and
created below mentioned entries in /etc/aliases
*rt-database: “|/opt/rt4/bin/rt-mailgate --queue database
–action correspond --url http://rt.xyz.com/”
rt-database-comment: “|/opt/rt4/bin/rt-mailgate --queue database
–action comment --url http://rt.xyz.com/”
I have database queue configured on my RT box with the above mentioned
email-address. I have also given create-ticket rights to everyone.
Both the email-ids rt-database@gml.com and rt-database-comment@gml.com
are configured on my AD.
But whenever i am trying to create ticket, I get the below mentioned
error from mail.log
Jul 23 07:23:17 mail postfix/smtpd[7389]: connect from localhost[127.0.0.1]
Jul 23 07:23:17 mail postfix/smtpd[7389]: DC0DC45C61:
client=localhost[127.0.0.1]
Jul 23 07:23:17 mail postfix/cleanup[7369]: DC0DC45C61:
message-id=E1V1ag5-0001y3-Hu@dst-2
Jul 23 07:23:17 mail postfix/qmgr[5870]: DC0DC45C61:
from=root@gml.com, size=1448, nrcpt=1 (queue active)
Jul 23 07:23:17 mail postfix/smtpd[7389]: disconnect from
localhost[127.0.0.1]
Jul 23 07:23:17 mail amavis[5064]: (05064-04) Passed CLEAN,
[192.168.10.24] root@gml.com → <“|/opt/rt4/bin/rt-mailgate --queue
database --action correspond --url http://rt.tekmindz.com/”@gml.com>,
Message-ID: E1V1ag5-0001y3-Hu@dst-2, mail_id: qXkzuLb1TZ4M, Hits: -1,
size: 854, queued_as: DC0DC45C61, 28311 ms
Jul 23 07:23:17 mail postfix/smtp[7386]: 8553245C65:
to=<|/opt/rt4/bin/rt-mailgate --queue database --action correspond --url
http://rt.tekmindz.com/@gml.com>, relay=127.0.0.1[127.0.0.1]:10024,
delay=28, delays=0.11/0.03/0.01/28, dsn=2.0.0, status=sent (250 2.0.0
Ok, id=05064-04, from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as
DC0DC45C61)
Jul 23 07:23:17 mail postfix/qmgr[5870]: 8553245C65: removed
Jul 23 07:23:18 mail postfix/virtual[7390]: DC0DC45C61:
to=<|/opt/rt4/bin/rt-mailgate --queue database --action correspond --url
http://rt.tekmindz.com/@gml.com>, relay=virtual, delay=0.17,
delays=0.06/0.05/0/0.06, dsn=5.1.1, status=bounced (unknown user:
“|/opt/rt4/bin/rt-mailgate --queue database --action correspond --url
http://rt.tekmindz.com/@gml.com”)
Jul 23 07:23:18 mail postfix/cleanup[7369]: 106A845C64:
message-id=20130723112318.106A845C64@mail.gml.com
Jul 23 07:23:18 mail postfix/qmgr[5870]: 106A845C64: from=<>, size=3673,
nrcpt=1 (queue active)
Jul 23 07:23:18 mail postfix/bounce[7391]: DC0DC45C61: sender
non-delivery notification: 106A845C64
Jul 23 07:23:18 mail postfix/qmgr[5870]: DC0DC45C61: removed
Jul 23 07:23:18 mail postfix/virtual[7390]: 106A845C64:
to=root@gml.com, relay=virtual, delay=0.12, delays=0.06/0.01/0/0.05,
dsn=2.0.0, status=sent (delivered to maildir)
Jul 23 07:23:18 mail postfix/qmgr[5870]: 106A845C64: removed
Jul 23 07:24:29 mail postfix/smtpd[7363]: idle timeout – exiting
Actually whole rt-mailgate entry is treated like a user. Right now i am
clueless about what to do.
Kindly help me in troubleshooting this issue.
Regards
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