Rt-mailgate: how to give the Everyone pseudogroup the privelege "CreateTicket"?

RT Users
1

Hi. I am configuring an email gateway for RT 3.8.2.

rt-mailgate fails with:

/opt/rt3/bin/rt-mailgate: connecting to
https://rt.example.com/rt//REST/1.0/NoAuth/mail-gateway
not ok - Could not load a valid user

The fine manual states,

 You also need to give the Everyone pseudogroup the privilege
 "CreateTicket" on all queues that rt-mailgate will be using,
 because mail requests are by default unauthenticated.

How do I give Everyone this privilege, please? I don’t see Everyone in my
RT Web interface when logged in as root, nor do I see any mention of
Everyone in $RT_HOME/etc/ ?

Best,
Aleksey

2

The fine manual states,

You also need to give the Everyone pseudogroup the privilege
"CreateTicket" on all queues that rt-mailgate will be using,
because mail requests are by default unauthenticated.

How do I give Everyone this privilege, please?

In RT Web interface,

Configuration → Global → Group rights → Everybody

Thanks Trengo on the IRC channel!

I’d like to add this to the manual… or have it added… which
would be appropriate and what would be the next step, please?

Best,
-at

3

UI → Configuration → Global → Group RightsOn Sat, May 9, 2009 at 3:54 AM, Aleksey Tsalolikhin atsaloli.tech@gmail.com wrote:

Hi. I am configuring an email gateway for RT 3.8.2.

rt-mailgate fails with:

/opt/rt3/bin/rt-mailgate: connecting to
https://rt.example.com/rt//REST/1.0/NoAuth/mail-gateway
not ok - Could not load a valid user

The fine manual states,

You also need to give the Everyone pseudogroup the privilege
"CreateTicket" on all queues that rt-mailgate will be using,
because mail requests are by default unauthenticated.

How do I give Everyone this privilege, please? I don’t see Everyone in my
RT Web interface when logged in as root, nor do I see any mention of
Everyone in $RT_HOME/etc/ ?

Best,
Aleksey

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

4

http://wiki.bestpractical.com/view/Rights most probablyOn Sat, May 9, 2009 at 4:09 AM, Aleksey Tsalolikhin atsaloli.tech@gmail.com wrote:

On Fri, May 8, 2009 at 4:54 PM, Aleksey Tsalolikhin atsaloli.tech@gmail.com wrote:

The fine manual states,

You also need to give the Everyone pseudogroup the privilege
"CreateTicket" on all queues that rt-mailgate will be using,
because mail requests are by default unauthenticated.

How do I give Everyone this privilege, please?

In RT Web interface,

Configuration → Global → Group rights → Everybody

Thanks Trengo on the IRC channel!

I’d like to add this to the manual… or have it added… which
would be appropriate and what would be the next step, please?

Best,
-at

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.