Rt-mailgate failing

RT Users
1

Hi,

Just installed rt-3.0.0
( perl 5.8.0, apache1, modperl)

installed the basic functionality, but can’t seem to get rt-mailgate going:

Yep, I’ve put
rt: “|/usr/local/packages/rt3/bin/rt-mailgate --queue general
–action correspond --url http://foo.bar.com:12000/”
rt-comment: “|/usr/local/packages/rt3/bin/rt-mailgate --queue general
–action comment --url http://foo.bar.com:12000/”

in /etc/aliases

In debug mode rt-mailgate fails with the following:

cat testmail | /usr/local/packages/rt3/bin/rt-mailgate --url
http://foo.bar.com:12000/ --queue general --action correspond --debug

Connecting to http://foo.bar.com:12000//REST/1.0/NoAuth/mail-gateway at
/usr/local/packages/rt3/bin/rt-mailgate line 158, <> chunk 1.
An Error Occurred

405 Method Not Allowed
This is /usr/local/packages/rt3/bin/rt-mailgate exiting because of an undefined
server error at /usr/local/packages/rt3/bin/rt-mailgate line 200, <> chunk 1.

And yes, the file
http://foo.bar.com:12000//REST/1.0/NoAuth/mail-gateway is accesible
though a web browser.

Any ideas ?

TIA

Brussels University
Pleinlaan 2
Computer Center VUB/ULB (VUBnet)
Ing. Robert Jansen
B-1050 Brussels
Belgium (Europe)

email: rjansen@vub.ac.be
Tel: +32-2-650.36.94
Secr: +32-2-650.37.38
Fax: +32-2-650.37.40

2

405 Method Not Allowed

This is probably an error from Apache. What’s in the Apache error log?

Sebastian

Sebastian Flothow
sebastian@flothow.de
#include <stddisclaimer.h>

3

At 8:33 PM +0100 3/29/03, Sebastian Flothow wrote:

405 Method Not Allowed

This is probably an error from Apache. What’s in the Apache error log?

Sebastian

–
Sebastian Flothow
sebastian@flothow.de
#include <stddisclaimer.h>

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Nothing in the Apache error_log, but,… it pointed me in the
right direction. There was still a “filematch” directive in the
httpd.conf from an old rt2 series installation. It didn’t prevent RT3
to run, but disbled the rt-mailgate. I also had to give Everyone
CreateTicket rights in order to rt-mailgate to enable a ticket to be
created in the general queue by the mail interface. ( Is this normal
? or should it be changed ? )

Thanks for the pointer.

Back to testing.

Cheers.

Brussels University
Pleinlaan 2
Computer Center VUB/ULB (VUBnet)
Ing. Robert Jansen
B-1050 Brussels
Belgium (Europe)

email: rjansen@vub.ac.be
Tel: +32-2-650.36.94
Secr: +32-2-650.37.38
Fax: +32-2-650.37.40