RT mailgate error?


#1

I’m using rt for our support queue. It looks like
/rt/lib/rt/ui/mail/manipulate.pm includes code to check for a header that
RT adds to all outgoing email to prevent mailing loops. When it receives
a message with this header, it dies. I’m assuming this is causing
sendmail to email root with the following messages :

The original message was received at Tue, 5 Dec 2000 19:10:34 -0600 (CST)
from root@localhost

----- The following addresses had permanent fatal errors -----
"|/usr/local/rt/bin/rt-mailgate support correspond"
(expanded from: support@pokerspot.com )

----- Transcript of session follows -----
RT has recieved mail from itself. Goodnight. at
/usr/local/rt/lib/rt/ui/mail/manipulate.pm line 252, chunk 38.
554 “|/usr/local/rt/bin/rt-mailgate support correspond”… unknown mailer
error
255

<original message, and rt correspondence deleted here>

My question is, why would RT ever be mailing itself?

Thanks

-rob


#2

RT might end up mailing itself if someone sets a return address wrong somewhere
or something like that…

-jOn Tue, Dec 05, 2000 at 07:29:23PM -0600, Robert Boyd wrote:

I’m using rt for our support queue. It looks like
/rt/lib/rt/ui/mail/manipulate.pm includes code to check for a header that
RT adds to all outgoing email to prevent mailing loops. When it receives
a message with this header, it dies. I’m assuming this is causing
sendmail to email root with the following messages :

The original message was received at Tue, 5 Dec 2000 19:10:34 -0600 (CST)
from root@localhost

----- The following addresses had permanent fatal errors -----
"|/usr/local/rt/bin/rt-mailgate support correspond"
(expanded from: support@pokerspot.com )

----- Transcript of session follows -----
RT has recieved mail from itself. Goodnight. at
/usr/local/rt/lib/rt/ui/mail/manipulate.pm line 252, chunk 38.
554 “|/usr/local/rt/bin/rt-mailgate support correspond”… unknown mailer
error
255

<original message, and rt correspondence deleted here>

My question is, why would RT ever be mailing itself?

Thanks

-rob


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