Hello,
Some users send an email to email address of the queue to open tickets,
but we are getting this error on user creation, since we are using
ExternalAuth (RT4.0.2 + ExternalAuth 0.09):
Sat Oct 29 12:37:42 2011] [crit]: User creation failed in mailgateway:
Name in use (/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:244)
Trace begun at /opt/rt4/sbin/…/lib/RT.pm line 249
Log::Dispatch::log(‘Log::Dispatch=HASH(0x7f4acf1969b0)’, ‘level’,
‘crit’, ‘message’, ‘User creation failed in mailgateway: Name in use’)
called at /opt/rt4/sbin/…/lib/RT/Inter
face/Email.pm line 244
RT::Interface:
:MailError(‘To’, ‘johndoe@mydomain.com’, ‘Subject’,
‘User could not be created’, ‘Explanation’, ‘User creation failed in
mailgateway: Name in use’, ‘MIMEObj’,
‘MIME::Entity=HASH(0x7f4aced00a98)’, ‘LogLevel’, ‘crit’) called at
/opt/rt4/sbin/…/lib/RT/Interface/Email.pm line 999
I had set RT_SiteConfig.pm with
Set($AutoCreateNonExternalUsers, 1);
Set($AutoCreate, {Privileged => 1});
On interface is granted rights to Everyone:
Comment on tickets
Create tickets
Reply to tickets
My attributes on LDAP are these:
‘attr_match_list’ => [‘Name’, ‘EmailAddress’],
‘attr_map’ => {‘Name’ => ‘uid’, ‘EmailAddress’ =>
‘mail’, ‘RealName’ => ‘cn’, ‘ExternalAuthId’ => ‘uid’}
Actually I checked the list of users, I don’t have any user with same
name of the requestor.
Should I use Set($AutoCreate, {UnPrivileged => 1}); or something like
that?
Tks
Luciano Silva