Rt-mailgate and fetchmail

RT Users
1

Hello,
I’m in the process of trying to get RT up and running for our company. I’ve got the web side no problem, but the mail handling is stumping me. We use our ISP’s pop server, so I configured fetchmail like this:

poll mail.netacc.net proto pop3:
username cfojay password ******** mda “/home/rt/bin/rt-mailgate sct correspond”

“sct” is a queue that I set up via the admin-webrt.cgi.

I’m running the fetchmail command manually (to test it) and it seems to fetch the mail I send without any problems, but nothing seems to happen. The fetchmail doesn’t give any errors, but the message is just gone. I’m guessing that there’s some kind of error with the rt-mailgate command, but I can’t seem to find any place that would be. I’ve tried reinstalling, running a ‘make fixperms’ (or whatever it’s called) to no avail. The ‘sct’ queue is configured to allow non-members to create requests.

Any ideas? Is there any reason that rt-mailgate would silently discard a message? Is there a way to run some kind of diagnostics or at least a “-v”? Thanks for your help.

Jay Janssen 1159 Pittsford-Victor Road
CFOknows, LLC Building 5, Suite 245
(716) 419-0792 Pittsford, NY 14534

2

poll mail.netacc.net proto pop3:
username cfojay password ******** mda “/home/rt/bin/rt-mailgate sct correspond”
[…]
Any ideas? Is there any reason that rt-mailgate would silently discard a message? Is there a way to run some kind of diagnostics or at least a “-v”? Thanks for your help.

Hello up there :slight_smile:

There is a debug mode, apparently… try rt-mailgate --help. This
should get you some more diagnostics:

rt-mailgate --extended-syntax -v -d -a correspond -q sct

Also, you might want to try mda “cat > /tmp/foobar” or something like
that, and then feed that into rt-mailgate to see if it works that way.

You might also want to consider having fetchmail drop the message into
sendmail, and then just use the normal /etc/aliases entries to pass it
into RT – at the very least, it will make troubleshooting much easier.

Best of luck :slight_smile: -rt

Ryan Tucker rtucker@netacc.net Network Operations Manager
NetAccess, Inc. Phone: +1 716 419-8200
1159 Pittsford-Victor Road, Pittsford NY 14534 http://www.netacc.net/