Rt-mailcommand

Hi all

Not very important thing but…

When I using RT-Extension-CommandByMail is they’re any way to drop the
command in the mail ? I mean when I send a ticket and add those commands, I
don’t think it’s useful for the requestor.

Regards.

JAS
Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
T�l�phone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
lun 18 avr 2011 15:56:38 CEST

Albert,

Try creating different Templates that do NOT show that info and use those
templates for the Queues where you are using CommandByMail. If you are using
CBM for all your Queues, then just modify the templates to show the info you
want.

Kenn
LBNLOn Mon, Apr 18, 2011 at 6:57 AM, Albert Shih Albert.Shih@obspm.fr wrote:

Hi all

Not very important thing but…

When I using RT-Extension-CommandByMail is they’re any way to drop the
command in the mail ? I mean when I send a ticket and add those commands, I
don’t think it’s useful for the requestor.

Regards.

JAS

Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
Téléphone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
lun 18 avr 2011 15:56:38 CEST

Le 18/04/2011 � 09:58:24-0700, Kenneth Crocker a �crit
Thanks…but

Try creating different Templates that do NOT show that info and use those
templates for the Queues where you are using CommandByMail. If you are using
CBM for all your Queues, then just modify the templates to show the info you
want.

I’m not sure I known how to do that…(no…I don’t knwon)…

If I create a template who need the body of the mail, but not the CBM
lines, in the template (standard) I have this :

{$Transaction->Content()}

but in this they are the CBM too. Of course I can do something like “grep
-v” (event I don’t known how to do that in perl/RT…) but that’s not very
good because I need to do that for all CBM. And…if the CBM already parse
the content he known what to do…

Regards.

JAS
Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
T�l�phone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
lun 18 avr 2011 21:54:51 CEST