RT Mail will accept mail 50/50

Hey,

Great application, it's going to be a lifesaver here as soon as I figure

out how to get it working correctly. I have a few questions.

  1. I have Qmail on this machine and with version 1.0.7 everything was
    working fine. Now that I upgraded to Version 2.0.5_03 it seems as though
    when I email abc@cgiforme.com, the test email I have setup the email is not
    getting through to RT. I have created a .qmail-abc file with:

|/opt/rt2/bin/rt-mailgate --queue CgiForMe --action correspond

Additionally, I have placed this file in

/home/vpopmail/domains/cgiforme.com since I have VPopMail+Qmail running. Am
I overlooking something? Just to make sure it wasn’t rt-mailgate I went and
saved an email I created in Outlook Express and did

cat test |/opt/rt2/bin/rt-mailgate --queue CgiForMe --action correspond

And the email was routed to RTMail just fine. Any ideas?
  1. Is there a way to prevent a user once he’s taken a ticket that another
    user will steal his ticket?

    That’s all for now, thanks a lot for any help, I appreciate it!

Uri Foox

Hi,

Great application, it's going to be a lifesaver here as soon as I figure

out how to get it working correctly. I have a few questions.

  1. I have Qmail on this machine and with version 1.0.7 everything was
    working fine. Now that I upgraded to Version 2.0.5_03 it seems as though
    when I email abc@cgiforme.com, the test email I have setup the email is not
    getting through to RT. I have created a .qmail-abc file with:

|/opt/rt2/bin/rt-mailgate --queue CgiForMe --action correspond

Additionally, I have placed this file in

/home/vpopmail/domains/cgiforme.com since I have VPopMail+Qmail running. Am
I overlooking something? Just to make sure it wasn’t rt-mailgate I went and
saved an email I created in Outlook Express and did

cat test |/opt/rt2/bin/rt-mailgate --queue CgiForMe --action correspond

And the email was routed to RTMail just fine. Any ideas?

We ran into this, and it’s because of the suid on rt-mailgate. Cat’ing a
file while running as root worked fine, but from qmail it didn’t. Search
this list for suid and perl.

Cheers,

Alex

-------------------- Gossamer Threads Inc. ----------------------
Alex Krohn Email: alex@gossamer-threads.com
Internet Consultant Phone: (604) 687-5804
http://www.gossamer-threads.com Fax : (604) 687-5806