RT mail not sending

abirahmed · March 12, 2018, 6:59pm

Hello Guys,

We are in a big trouble after upgrading to RT 4.4.2. Our mail sending function is not working at all. We have tried with all different settings and also ownership and permissions. Nothing seems to work. Not sure what would be helpful to you guys to suggest me some troubleshoot options. For now, posting the RT_Siteconfig.pm here:

Set( $rtname, ‘itg’);
Set( $WebDomain, ‘rt.demo.demo.edu’);
#Set( $WebPath, ‘/rt’);
Set( $Timezone, ‘US/Pacific’);
Plugin(‘RT::IR’);
Set($Organization , “demo-Helpdesk”);
Set($Correspondyddress , ‘help@demo.demo.edu’);
Set($CommentAddress , ‘help@demo.demo.edu’);
Set($MailCommand , ‘msmtp’);
Set($SendmailArguments , “-C”);
Set($SendmailPath , “/opt/rt4/bin/msmtp_wrapper”);
Set($MessageBoxWrap, “SOFT”);
Set($EmailSubjectTagRegex, qr/(?:rt.demo.demo.edu|itg)/i );

Set($MessageBoxRichText, 1);
Set($MessageBoxIncludeSignatureOnComment, 0);
Set($PreferRichText, 1);
Set($MaxInlineBody, 0);
Set($Active_MakeClicky, ‘httpurl_overwrite’);

Please let me know if anything else is needed.

Best regards.

abirahmed · March 12, 2018, 8:53pm

Just to add…

We have tried executing the msmtp command with the wrapper file manually from command line and it works just fine. However, RT can’t seem to be able to send through that command. It doesn’t send nor does it record anything in the logs.

We also tried with using sendmail instead of msmtp, that also didn’t work. Everything is as same as our existing RT setup. But for some reason, current RT isn’t working.

Best regards.

Petr_Hanousek · March 13, 2018, 11:01am

Hello,
and what is in logs (/var/log/syslog, /opt/rt4/var/log/rt.log)? If the paths are correct maybe there are some rights issues that apache could not access the binary or write a log somewhere?
Petr

abirahmed · March 13, 2018, 4:00pm

Hello Petr,

/var/log/syslog shows nothing but RT login messages.

Log:

Mar 13 08:44:50 ruby vmsvc[1151]: [ warning] [guestinfo] Failed to get vmstats.
Mar 13 08:47:50 ruby vmsvc[1151]: message repeated 6 times: [ [ warning] [guestinfo] Failed to get vmstats.]
Mar 13 08:48:20 ruby vmsvc[1151]: [ warning] [guestinfo] Failed to get vmstats.
Mar 13 08:49:50 ruby vmsvc[1151]: message repeated 3 times: [ [ warning] [guestinfo] Failed to get vmstats.]
Mar 13 08:50:11 ruby sm-mta[24458]: w2CHUBMG018835: to=<root@>, delay=22:20:00, xdelay=00:00:00, mailer=local, pri=12090000, dsn=2.0.0, stat=Sent
Mar 13 08:50:11 ruby sm-mta[24458]: w2CDPCMF018113: to=<root@>, ctladdr=<root@> (0/0), delay=1+02:24:59, xdelay=00:00:00, mailer=local, pri=14341111, dsn=2.0.0, stat=Sent
Mar 13 08:50:20 ruby vmsvc[1151]: [ warning] [guestinfo] Failed to get vmstats.
Mar 13 08:50:33 ruby RT: [24454] Successful login for ndic from
Mar 13 08:50:50 ruby vmsvc[1151]: [ warning] [guestinfo] Failed to get vmstats.

the file /opt/rt4/var/log/rt.log doesn’t exist. Although the installation path is /opt/rt4. All of the directories and files are owned by www-data. We are using nginx as the web server and rt-server.fcgi as the backend.

We’ve tried with setting Set($MailCommand , ‘msmtp’) to msmtp, sendmail, sendmailpipe, postfix. Nothing works. Is there any way we can enable RT troubleshoot or logging mode?

Best regards.

Petr_Hanousek · March 14, 2018, 10:26am

Yes, according to documentation: set the option Set($LogToFile , 'debug'); to your RT_Siteconfig.pm. This should create the /opt/rt4/var/log/rt.log (the name is predefined in RT_Config.pm).
Petr

abirahmed · March 14, 2018, 6:02pm

Hello Petr,

Thanks for the info on debugging. Please see the log form that file. I don’t see anything related to mail though. Is there any standard permission setup or ownership setup guidance for RT? I couldn’t find it in the docs. and I am talking about the /opt/rt4 files ownership and permissions…

[2525] [Wed Mar 14 17:43:52 2018] [debug]: You’ve enabled GD, but we couldn’t load the module: Can’t locate GD .pm in @INC (you may need to install the GD module) (@INC contains: /opt/rt4/sbin/…/local/lib /opt/rt4/local/plugins/RT-IR/lib /opt/rt4/sbin/…/lib /etc/perl /usr/local/lib/perl/5.18.2 /usr/local/share/perl/5.18.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.18 /usr/share/perl/5.18 /usr/local/lib/site_perl .) at /opt/rt4/sbin/…/lib/RT/Config.pm line 709. (/opt/rt4/sbin/…/lib/RT/Config.pm:710)
[2525] [Wed Mar 14 17:43:52 2018] [debug]: You’ve enabled GraphViz, but we couldn’t load the module: Can’t locate GraphViz. pm in @INC (you may need to install the GraphViz module) (@INC contains: /opt/rt4/sbin/…/local/lib /opt/rt4/local/plugins/RT-IR/lib /opt/rt4/sbin/…/lib /etc/perl /usr/local/lib/perl/5.18.2 /usr/local/share/perl/5.18.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.18 /usr/share/perl/5.18 /usr/local/lib/site_perl .) at /opt/rt4/sbin/…/lib/RT/Config.pm line 698. (/opt/rt4/sbin/…/lib/RT/Config.pm:699)
[2525] [Wed Mar 14 17:43:52 2018] [debug]: Using internal Perl HTML → text conversion (/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1475)
[2525] [Wed Mar 14 17:43:52 2018] [debug]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check whether each address belongs to RT or not. It is especially important to set this option if RT receives emails on addresses that are not in the database or config. (/opt/rt4/sbin/…/lib/RT/Config.pm:577)
[2834] [Wed Mar 14 17:55:58 2018] [debug]: You’ve enabled GD, but we couldn’t load the module: Can’t locate GD.pm in @INC (you may need to install the GD module) (@INC contains: /opt/rt4/sbin/…/local/lib /opt/rt4/local/plugins/RT-IR/lib /opt/rt4/sbin/…/lib /etc/perl /usr/local/lib/perl/5.18.2 /usr/local/share/perl/5.18.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.18 /usr/share/perl/5.18 /usr/local/lib/site_perl .) at /opt/rt4/sbin/…/lib/RT/Config.pm line 709. (/opt/rt4/sbin/…/lib/RT/Config.pm:710)
[2834] [Wed Mar 14 17:55:58 2018] [debug]: You’ve enabled GraphViz, but we couldn’t load the module: Can’t locate GraphViz. pm in @INC (you may need to install the GraphViz module) (@INC contains: /opt/rt4/sbin/…/local/lib /opt/rt4/local/plugins/RT-IR/lib /opt/rt4/sbin/…/lib /etc/perl /usr/local/lib/perl/5.18.2 /usr/local/share/perl/5.18.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.18 /usr/share/perl/5.18 /usr/local/lib/site_perl .) at /opt/rt4/sbin/…/lib/RT/Config.pm line 698. (/opt/rt4/sbin/…/lib/RT/Config.pm:699)
[2834] [Wed Mar 14 17:55:58 2018] [debug]: Using internal Perl HTML → text conversion (/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1475)
[2834] [Wed Mar 14 17:55:58 2018] [debug]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check whether each address belongs to RT or not. It is especially important to set this option if RT receives emails on addresses that are not in the database or config. (/opt/rt4/sbin/…/lib/RT/Config.pm:577)
[2834] [Wed Mar 14 17:56:41 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:41 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:41 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582695 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582698 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582703 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582706 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582711 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582716 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582721 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582728 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582733 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582738 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582741 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582746 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582757 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582766 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582769 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582774 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582779 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582784 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582789 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582794 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582799 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582804 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582809 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582816 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582819 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582822 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582827 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Rendering attachment #582832 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:42 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:49 2018] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/html - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:290)
[2834] [Wed Mar 14 17:56:49 2018] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/html - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:290)
[2834] [Wed Mar 14 17:56:49 2018] [debug]: About to prepare scrips for transaction #721410 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:189)
[2834] [Wed Mar 14 17:56:49 2018] [debug]: Found 0 scrips for TransactionCreate stage with applicable type(s) Correspond for txn #721410 on ticket #26265 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:477)
[2834] [Wed Mar 14 17:56:49 2018] [debug]: Found 0 scrips for TransactionBatch stage with applicable type(s) Correspond for txn #721410 on ticket #26265 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:477)
[2834] [Wed Mar 14 17:56:49 2018] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/html - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:290)
[2834] [Wed Mar 14 17:56:49 2018] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/html - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:290)
[2834] [Wed Mar 14 17:56:49 2018] [debug]: About to prepare scrips for transaction #721411 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:189)
[2834] [Wed Mar 14 17:56:49 2018] [debug]: Found 0 scrips for TransactionCreate stage with applicable type(s) Correspond for txn #721411 on ticket #26265 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:477)
[2834] [Wed Mar 14 17:56:49 2018] [debug]: Found 0 scrips for TransactionBatch stage with applicable type(s) Correspond for txn #721411 on ticket #26265 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:477)
[2834] [Wed Mar 14 17:56:51 2018] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/html - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:290)
[2834] [Wed Mar 14 17:56:51 2018] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/html - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:290)
[2834] [Wed Mar 14 17:56:51 2018] [debug]: About to prepare scrips for transaction #721412 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:189)
[2834] [Wed Mar 14 17:56:51 2018] [debug]: Found 0 scrips for TransactionCreate stage with applicable type(s) Correspond for txn #721412 on ticket #26265 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:477)
[2834] [Wed Mar 14 17:56:51 2018] [debug]: About to commit scrips for transaction #721412 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:212)
[2834] [Wed Mar 14 17:56:51 2018] [debug]: Found 0 scrips for TransactionBatch stage with applicable type(s) Correspond for txn #721412 on ticket #26265 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:477)
[2834] [Wed Mar 14 17:56:51 2018] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/html - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:290)
[2834] [Wed Mar 14 17:56:51 2018] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/html - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:290)
[2834] [Wed Mar 14 17:56:51 2018] [debug]: About to prepare scrips for transaction #721413 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:189)
[2834] [Wed Mar 14 17:56:51 2018] [debug]: Found 0 scrips for TransactionCreate stage with applicable type(s) Correspond for txn #721413 on ticket #26265 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:477)
[2834] [Wed Mar 14 17:56:51 2018] [debug]: Found 0 scrips for TransactionBatch stage with applicable type(s) Correspond for txn #721413 on ticket #26265 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:477)
[2834] [Wed Mar 14 17:56:52 2018] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/html - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:290)
[2834] [Wed Mar 14 17:56:52 2018] [debug]: Converting ‘utf-8’ to ‘utf-8’ for text/html - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:290)
[2834] [Wed Mar 14 17:56:52 2018] [debug]: About to prepare scrips for transaction #721414 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:189)
[2834] [Wed Mar 14 17:56:52 2018] [debug]: Found 0 scrips for TransactionCreate stage with applicable type(s) Correspond for txn #721414 on ticket #26265 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:477)
[2834] [Wed Mar 14 17:56:52 2018] [debug]: Found 0 scrips for TransactionBatch stage with applicable type(s) Correspond for txn #721414 on ticket #26265 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:477)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Rendering attachment #582695 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Rendering attachment #582698 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Rendering attachment #582703 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Rendering attachment #582706 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Rendering attachment #582711 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Rendering attachment #582716 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Rendering attachment #582721 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Rendering attachment #582728 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Rendering attachment #582733 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Rendering attachment #582738 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Rendering attachment #582741 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Rendering attachment #582746 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Rendering attachment #582757 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Rendering attachment #582766 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Rendering attachment #582769 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:54 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:55 2018] [debug]: Rendering attachment #582774 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:55 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:55 2018] [debug]: Rendering attachment #582779 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:55 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:55 2018] [debug]: Rendering attachment #582784 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:55 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:55 2018] [debug]: Rendering attachment #582789 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:55 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:55 2018] [debug]: Rendering attachment #582794 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:55 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:55 2018] [debug]: Rendering attachment #582799 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:55 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:55 2018] [debug]: Rendering attachment #582804 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:55 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:55 2018] [debug]: Rendering attachment #582809 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:55 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:55 2018] [debug]: Rendering attachment #582816 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:55 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:55 2018] [debug]: Rendering attachment #582819 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:55 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:55 2018] [debug]: Rendering attachment #582822 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:55 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:55 2018] [debug]: Rendering attachment #582827 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:55 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:55 2018] [debug]: Rendering attachment #582832 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)
[2834] [Wed Mar 14 17:56:55 2018] [debug]: Found MakeClicky cache (/opt/rt4/share/html/Elements/MakeClicky:144)
[2834] [Wed Mar 14 17:56:55 2018] [debug]: Rendering attachment #582837 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:191)

Thank you very much for your time. We really appreciate it.

Best regards.

Petr_Hanousek · March 19, 2018, 2:45pm

This looks like you have no scrips defined or approved for the queue you are trying to use for the ticket. The mail system is even not tried when there is no scrip which require that. Are you sure you have applied the scrips which should notify somebody?

abirahmed · April 7, 2018, 4:48pm

Hello…

Thank you for your reply. but what scripts are you referring to? I am not sure what script you are talking about.

Best regards.

Petr_Hanousek · April 12, 2018, 8:40am

I mean the scrips which serve your queue. You can see them in https://your_rt_address/rt/Admin/Queues/Scrips.html?id=1 . When there are no scrips defined on the queue, nothing happens then … See Scrip - Request Tracker Wiki for more details.
Petr

G.Booth · April 12, 2018, 2:24pm

there’s typo in you SiteConfig setup. Set($Correspondyddress , ‘help@demo.demo.edu’); should be Set($CorrespondAddress , ‘help@demo.demo.edu’);

regards
Garry

abirahmed · April 24, 2018, 5:15pm

THANK YOU SO MUCH for your help guys. We have added the scripts and it’s working as expected. We appreciate your help.

Cheers!!!