RT links Crashed...HELP-ME!

Hello All,

Please… I need help… I was finding a string in ALL files (Including binaries files…I know, I must not have done it!!) into apache, rt3, perl, mysql dirs (ALL directories related with RT) and suddenly my searched crashed (Windows Explorer freezing) and now, when I startup apache everything works fine, but all links in RT (note: only links under RT VirtualHost, in others VirtualHosts everything is right!!) appears without the prefix (address) of my server.

Links would have to appear as:

  • <link rel="shortcut icon" href="http://localhost/NoAuth/images/favicon.png"....
  • <link rel="stylesheet" href="http://localhost/NoAuth/webrt.css"....
  • <A HREF=“http://localhost/Admin/” …

But, it’s appearing as…

  • <link rel="shortcut icon" href="//NoAuth/images//favicon.png"
  • <link rel="stylesheet" href="//NoAuth/webrt.css"
  • <A HREF="//Admin/"

I can to do logon in RT… RT_Config.pm it’s correct!!! I checked MySQL server and databases and it’s right!! I checked too Apache server and it’s also right (remembering that others VirtualHosts works normally)… I checked Perl intepreter and it’s also working… I have no idea what could be happen: Could be file corrupted?? Mason library?? I have no idea for where to start!!!

Please… if you have any suggestion / solution or something like this, send to list… I will be extremely grateful!!

Regards,

Rodolfo de Moraes Reis
CPqD Telecom & IT Solutions
Tel.: +55 19 3705-5986
Fax: +55 19 3705-6786
rmreis@cpqd.com.br
www.cpqd.com.br

Hello All,

Please… I need help… I was finding a string in ALL files (Including binaries files…I know, I must not have done it!!) into apache, rt3, perl, mysql dirs (ALL directories related with RT) and suddenly my searched crashed (Windows Explorer freezing) and now, when I startup apache everything works fine, but all links in RT (note: only links under RT VirtualHost, in others VirtualHosts everything is right!!) appears without the prefix (address) of my server.

Links would have to appear as:

  • <link rel="shortcut icon" href="http://localhost/NoAuth/images/favicon.png"....
  • <link rel="stylesheet" href="http://localhost/NoAuth/webrt.css"....
  • <A HREF=“http://localhost/Admin/” …

But, it’s appearing as…

  • <link rel="shortcut icon" href="//NoAuth/images//favicon.png"
  • <link rel="stylesheet" href="//NoAuth/webrt.css"
  • <A HREF="//Admin/"

I can to do logon in RT… RT_Config.pm it’s correct!!! I checked MySQL server and databases and it’s right!! I checked too Apache server and it’s also right (remembering that others VirtualHosts works normally)… I checked Perl intepreter and it’s also working… I have no idea what could be happen: Could be file corrupted?? Mason library?? I have no idea for where to start!!!

Please… if you have any suggestion / solution or something like this, send to list… I will be extremely grateful!!

I’ve got two questions. Have you rebooted Apache since your last upgrade of
RT? Second, what’s in your RT_SiteConfig.pm?

Steve Peters
steve@fisharerojo.org

Hi,
Just a guess, but is it possible that you have values in RT_SiteConfig.pm
that override what you’re seeing in RT_Config.pm? Any values defined in
RT_SiteConfig.pm will take precedence over their counterparts in
RT_Config.pm; indeed, RT_Config.pm shouldn’t be modified directly at all.

Cheers,
Jeff Albert
University of Victoria
Departmental Computing Support Team
jralbert@uvic.ca-----Original Message-----
From: rt-devel-bounces@lists.bestpractical.com
[mailto:rt-devel-bounces@lists.bestpractical.com] On Behalf Of Rodolfo de
Moraes Reis
Sent: Wednesday, February 16, 2005 11:09 AM
To: David Schmidt
Cc: rt-devel@lists.bestpractical.com
Subject: RES: [Rt-devel] RT links Crashed…HELP-ME!!

Hi David!!

It’s correct the variable WebBaseURL in RT_Config.pm

Any other idea?

Thank’s a lot!!!
Regards,
Rodolfo.

-----Mensagem original-----
De: David Schmidt [mailto:dschmidt@noanet.net]
Enviada em: quarta-feira, 16 de fevereiro de 2005 16:51
Para: Rodolfo de Moraes Reis
Assunto: RE: [Rt-devel] RT links Crashed…HELP-ME!!

I’m fairly new to RT, but could your RT_SiteConfig.pm file have been
lost or corrupted. The system name (prefix) is configured there or in
RT_Config.pm:

Set($WebBaseURL , “http://rt.yourhost.br”);

Check those files to see if it’s there.

David Schmidt
NOC Analyst
Northwest Open Access Network
dschmidt@noanet.net 1-866-662-6380

-----Original Message-----
From: rt-devel-bounces@lists.bestpractical.com
[mailto:rt-devel-bounces@lists.bestpractical.com] On Behalf Of Rodolfo
de Moraes Reis
Sent: Wednesday, February 16, 2005 10:40 AM
To: rt-users@lists.bestpractical.com
Cc: rt-devel@lists.bestpractical.com
Subject: [Rt-devel] RT links Crashed…HELP-ME!!

Hello All,

Please… I need help… I was finding a string in ALL files
(Including binaries files…I know, I must not have done it!!) into
apache, rt3, perl, mysql dirs (ALL directories related with RT) and
suddenly my searched crashed (Windows Explorer freezing) and now, when I
startup apache everything works fine, but all links in RT (note: only
links under RT VirtualHost, in others VirtualHosts everything is
right!!) appears without the prefix (address) of my server.

Links would have to appear as:

  • <link rel="shortcut icon"

href=“http://localhost/NoAuth/images/favicon.png”…

But, it’s appearing as…

  • <link rel="shortcut icon" href="//NoAuth/images//favicon.png"
  • <link rel="stylesheet" href="//NoAuth/webrt.css"
  • <A HREF="//Admin/"

I can to do logon in RT… RT_Config.pm it’s correct!!! I checked MySQL
server and databases and it’s right!! I checked too Apache server and
it’s also right (remembering that others VirtualHosts works normally)…
I checked Perl intepreter and it’s also working… I have no idea
what could be happen: Could be file corrupted?? Mason library?? I have
no idea for where to start!!!

Please… if you have any suggestion / solution or something like this,
send to list… I will be extremely grateful!!

Regards,

Rodolfo de Moraes Reis
CPqD Telecom & IT Solutions
Tel.: +55 19 3705-5986
Fax: +55 19 3705-6786
rmreis@cpqd.com.br
www.cpqd.com.br

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