Rt-ldapimport user updates failing

RT Users
1

Hi,

rt-dapimport successfully imported users, but user updates fail on
subsequent runs with the following error:

[23104] [Thu Mar 17 17:12:28 2016] [debug]: User xyz123 already exists as
6, updating their data
(/var/www/site_tickets_bio_nyu_edu/rt4/sbin/…/lib/RT/LDAPImport.pm:857)
[23104] [Thu Mar 17 17:12:28 2016] [debug]: User Nobody: Can not modify
system users
User Nobody: Can not modify system users
User Nobody: Invalid syntax for email address
(/var/www/site_tickets_bio_nyu_edu/rt4/sbin/…/lib/RT/LDAPImport.pm:860)

I’m running the import as root and I can’t find a user named “Nobody” in RT
if I wanted to assigned privileges.

Thanks, John

John Bako
Manager, Scientific Computing
Department of Biology & Center for Genomics and Systems Biology
New York University
212-998-8207 (office)

2

Apologies to the list… The problem actually was the mail attribute for a
few users in our active directory. Thanks anyway, John

John Bako
Manager, Scientific Computing
Department of Biology & Center for Genomics and Systems Biology
New York University
212-998-8207 (office)On Thu, Mar 17, 2016 at 1:28 PM, John Bako john.bako@nyu.edu wrote:

Hi,

rt-dapimport successfully imported users, but user updates fail on
subsequent runs with the following error:

[23104] [Thu Mar 17 17:12:28 2016] [debug]: User xyz123 already exists as
6, updating their data
(/var/www/site_tickets_bio_nyu_edu/rt4/sbin/…/lib/RT/LDAPImport.pm:857)
[23104] [Thu Mar 17 17:12:28 2016] [debug]: User Nobody: Can not modify
system users
User Nobody: Can not modify system users
User Nobody: Invalid syntax for email address
(/var/www/site_tickets_bio_nyu_edu/rt4/sbin/…/lib/RT/LDAPImport.pm:860)

I’m running the import as root and I can’t find a user named “Nobody” in
RT if I wanted to assigned privileges.

Thanks, John

–
John Bako
Manager, Scientific Computing
Department of Biology & Center for Genomics and Systems Biology
New York University
212-998-8207 (office)