RT LDAP with OpenLdap and Exchange 5.5

Hi RT Users,
I’ve successfully set up RT to authenticate users against an OpenLDAP
Server (also used for Samba). We also have and Exchange 5.5 server on
site that contains infotmation about users etc…
While i want to use OpenLDAP to authenticate against, i would like to
pull user information from the Exchange 5.5 server.
I’m just cant get the user info part working. I’m not really sure what
settings i should have in RT_SiteConfig.pm for Exchange 5.5 for the
following paramenters :
This is what i have at the moment.

Set($LdapAttrMap, {‘Name’ => ‘uid’,
‘EmailAddress’ => ‘mail’,
‘Organization’ => ‘dc’,
‘RealName’ => ‘displayName’,
‘ExternalContactInfoId’ => ‘dn’,
‘ExternalAuthId’ => ‘uid’,
‘Gecos’ => ‘gecos’,
‘WorkPhone’ => ‘telephoneNumber’,
‘Address1’ => ‘ou’,
‘Address2’ => ‘physicalDeliveryOfficeName’}
);

Set($LdapInfoServer, ‘pdc.cel’);
Set($LdapInfoBase, ‘ou=CEL,o=CEL’);
Set($LdapInfoFilter, “(objectclass=*)”);

Has anyone else had any luck pulling info from Exchange 5.5.

Ian Clancy
IT Co-ordinator
Connaught Electronics Ltd.
Dunmore Rd,
Tuam,
Co. Galway,
Ireland.

P : ++353 93 23151
F : ++353 93 23110
E : mailto:clancyian@cel.ie
W : http://www.cel-europe.com

Hello,
Unfortunately Exhange 5.5 does not use LDAP to store users details but it
has its own internal database (from NT days). I recommed you upgrade to
Exchnage 2003. But then you need Windows AD.
Regards
Vladimir Jirasek

Hi RT Users,
I’ve successfully set up RT to authenticate users against an OpenLDAP
Server (also used for Samba). We also have and Exchange 5.5 server on
site that contains infotmation about users etc…
While i want to use OpenLDAP to authenticate against, i would like to
pull user information from the Exchange 5.5 server.
I’m just cant get the user info part working. I’m not really sure what
settings i should have in RT_SiteConfig.pm for Exchange 5.5 for the
following paramenters :
This is what i have at the moment.

Set($LdapAttrMap, {‘Name’ => ‘uid’,
‘EmailAddress’ => ‘mail’,
‘Organization’ => ‘dc’,
‘RealName’ => ‘displayName’,
‘ExternalContactInfoId’ => ‘dn’,
‘ExternalAuthId’ => ‘uid’,
‘Gecos’ => ‘gecos’,
‘WorkPhone’ => ‘telephoneNumber’,
‘Address1’ => ‘ou’,
‘Address2’ => ‘physicalDeliveryOfficeName’}
);

Set($LdapInfoServer, ‘pdc.cel’);
Set($LdapInfoBase, ‘ou=CEL,o=CEL’);
Set($LdapInfoFilter, “(objectclass=*)”);

Has anyone else had any luck pulling info from Exchange 5.5.

Ian Clancy
IT Co-ordinator
Connaught Electronics Ltd.
Dunmore Rd,
Tuam,
Co. Galway,
Ireland.

P : ++353 93 23151
F : ++353 93 23110
E : mailto:clancyian@cel.ie
W : http://www.cel-europe.com

Actually, the directory is available through ldap (maybe not in the default
install, but it can be enabled).
see, for example,
http://www.microsoft.com/technet/prodtechnol/exchange/55/reskit/exc00.mspx
http://www.microsoft.com/technet/prodtechnol/exchange/55/reskit/exc00.mspx

Now, that doesn’t actually solve the problem. Ian, i would suggest you get
something like a ldap browser, and point it to your exchange server to make
sure that
1) you have the proper credentials/account info to connect to that ldap
service
2) that you double check the schema that exchange is using.
3) adapt your settings in either RT’s config (server, login/pass) and/or
exchange to pull the data you wish (correct the mapping).

may i suggest you have a quick look at “Softerra LDAP Browser” (a google
search should yield a couple download link). I believe that there is a
version of that client that is free. this would allow you to verify that all
the settings that you are using are all correct.

Sorry for not giving you a straight answer. I have installed RT 3.6.0 only 2
weeks ago, and i have been extremely happy with the little testing with have
done on it so far…

Thanks,
Jok-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of Vladimir
Jirasek
Sent: Monday, July 17, 2006 12:36 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT LDAP with OpenLdap and Exchange 5.5

Hello,
Unfortunately Exhange 5.5 does not use LDAP to store users details but it
has its own internal database (from NT days). I recommed you upgrade to
Exchnage 2003. But then you need Windows AD.
Regards
Vladimir Jirasek

Hi RT Users,
I’ve successfully set up RT to authenticate users against an OpenLDAP
Server (also used for Samba). We also have and Exchange 5.5 server on
site that contains infotmation about users etc…
While i want to use OpenLDAP to authenticate against, i would like to
pull user information from the Exchange 5.5 server.
I’m just cant get the user info part working. I’m not really sure what
settings i should have in RT_SiteConfig.pm for Exchange 5.5 for the
following paramenters :
This is what i have at the moment.

Set($LdapAttrMap, {‘Name’ => ‘uid’,
‘EmailAddress’ => ‘mail’,
‘Organization’ => ‘dc’,
‘RealName’ => ‘displayName’,
‘ExternalContactInfoId’ => ‘dn’,
‘ExternalAuthId’ => ‘uid’,
‘Gecos’ => ‘gecos’,
‘WorkPhone’ => ‘telephoneNumber’,
‘Address1’ => ‘ou’,
‘Address2’ => ‘physicalDeliveryOfficeName’}
);

Set($LdapInfoServer, ‘pdc.cel’);
Set($LdapInfoBase, ‘ou=CEL,o=CEL’);
Set($LdapInfoFilter, “(objectclass=*)”);

Has anyone else had any luck pulling info from Exchange 5.5.

Ian Clancy
IT Co-ordinator
Connaught Electronics Ltd.
Dunmore Rd,
Tuam,
Co. Galway,
Ireland.

P : ++353 93 23151
F : ++353 93 23110
E : mailto: clancyian@cel.ie mailto:clancyian@cel.ie
W : http://www.cel-europe.com http://www.cel-europe.com/

Thanks Folks for your reply.
Exchange 5.5 does support LDAP and i have it enabled and listening on
389 and 636 on the server. I know it’s working as i can lookup email
addresses from Thunderbird etc…
We will be upgrading in the future but it’s unlikely to be Exchange.
Joachim, i like your suggestion of connecting to Exchange LDAP with an
LDAP Browser. I already use phpMyAdmin for OpenLDAP so maybe i will be
able to connect to Exchange with this. Either way i’ll let everyone know
how it goes.
Regards,

Ian Clancy
IT Co-ordinator

Joachim Thuau wrote:

Ian, once you figure out the appropriate settings for RT_SiteConfig it may
be helpful to post them to
http://wiki.bestpractical.com/index.cgi?LdapAttrMap. I submitted the AD
map after a bit of trial-and-error with ldapsearch.

Eric N. Valor
Information Technology Manager
DaimlerChrysler Research & Technology North America, Inc.
eric.valor@daimlerchrysler.com
1510 Page Mill Road, Palo Alto, CA 94304
CIMS 931-00-00
650-845-2536

: This Space Intentionally Left Blank :

rt-users-request@lists.bestpractical.com
Sent by: rt-users-bounces@lists.bestpractical.com
07/18/2006 06:09 AM
Please respond to
rt-users@lists.bestpractical.com

To
rt-users@lists.bestpractical.com
cc

Subject
RT-Users Digest, Vol 28, Issue 45From: Ian Clancy ClancyIan@cel.ie
Subject: Re: [rt-users] RT LDAP with OpenLdap and Exchange 5.5
To: Joachim Thuau jthuau@heavy-iron.com
Cc: "‘rt-users@lists.bestpractical.com’"
rt-users@lists.bestpractical.com
Message-ID: 44BCB14A.5080302@cel.ie
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Thanks Folks for your reply.
Exchange 5.5 does support LDAP and i have it enabled and listening on
389 and 636 on the server. I know it’s working as i can lookup email
addresses from Thunderbird etc…
We will be upgrading in the future but it’s unlikely to be Exchange.
Joachim, i like your suggestion of connecting to Exchange LDAP with an
LDAP Browser. I already use phpMyAdmin for OpenLDAP so maybe i will be
able to connect to Exchange with this. Either way i’ll let everyone know
how it goes.
Regards,

Ian Clancy
IT Co-ordinator

Joachim Thuau wrote:

Actually, the directory is available through ldap (maybe not in the
default install, but it can be enabled).
see, for
example,
http://www.microsoft.com/technet/prodtechnol/exchange/55/reskit/exc00.mspx

Now, that doesn’t actually solve the problem. Ian, i would suggest you
get something like a ldap browser, and point it to your exchange
server to make sure that
1) you have the proper credentials/account info to connect to that
ldap service
2) that you double check the schema that exchange is using.
3) adapt your settings in either RT’s config (server,
login/pass) and/or exchange to pull the data you wish (correct the
mapping).

may i suggest you have a quick look at “Softerra LDAP Browser” (a
google search should yield a couple download link). I believe that
there is a version of that client that is free. this would allow you
to verify that all the settings that you are using are all correct.

Sorry for not giving you a straight answer. I have installed RT 3.6.0
only 2 weeks ago, and i have been extremely happy with the little
testing with have done on it so far…

Thanks,
Jok

-----Original Message-----
*From:* rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]*On Behalf Of
*Vladimir Jirasek
*Sent:* Monday, July 17, 2006 12:36 PM
*To:* rt-users@lists.bestpractical.com
*Subject:* Re: [rt-users] RT LDAP with OpenLdap and Exchange 5.5

Hello,
Unfortunately Exhange 5.5 does not use LDAP to store users details
but it has its own internal database (from NT days). I recommed
you upgrade to Exchnage 2003. But then you need Windows AD.
Regards
Vladimir Jirasek

------------
Hi RT Users,
I've successfully set up RT to authenticate users against an 

OpenLDAP

Server (also used for Samba). We also have and Exchange 5.5 server 

on

site that contains infotmation about users etc..
While i want to use OpenLDAP to authenticate against, i would like 

to

pull user information from the Exchange 5.5 server.
I'm just  cant get the user info part working. I'm not really sure
what
settings i should have in RT_SiteConfig.pm for Exchange 5.5 for the
following paramenters :
This is what i have at the moment.

Set($LdapAttrMap, {'Name' => 'uid',
                  'EmailAddress' => 'mail',
                  'Organization' => 'dc',
                  'RealName' => 'displayName',
                  'ExternalContactInfoId' => 'dn',
                  'ExternalAuthId' => 'uid',
                  'Gecos' => 'gecos',
                  'WorkPhone' => 'telephoneNumber',
                  'Address1' => 'ou',
                  'Address2' => 'physicalDeliveryOfficeName'}
);

Set($LdapInfoServer, 'pdc.cel');
Set($LdapInfoBase, 'ou=CEL,o=CEL');
Set($LdapInfoFilter, "(objectclass=*)");


Has anyone else had any luck pulling info from Exchange 5.5.

--
Ian Clancy
IT Co-ordinator
Connaught Electronics Ltd.
Dunmore Rd,
Tuam,
Co. Galway,
Ireland.

P : ++353 93 23151
F : ++353 93 23110
E : mailto:clancyian@cel.ie <mailto:clancyian@cel.ie>
W : http://www.cel-europe.com <http://www.cel-europe.com/>


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

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Message: 4
Date: Tue, 18 Jul 2006 13:17:38 +0100
From: “Brent Geach” brent@skyblue.eu.org
Subject: [rt-users] CustomField searching
To: rt-users@lists.bestpractical.com
Message-ID: 000101c6aa64$2a5d0ab0$6f0b0b0a@mforma.com
Content-Type: text/plain; charset=“us-ascii”

Hi

Im probably going over something that has been done a few times before but
Im struggling to find any info on howto get it done.

I see from the wiki

http://wiki.bestpractical.com/index.cgi?DisplayCustomFieldsInTicketSearch

that from 3.2 its supposed to be a point and click exercise from the GUI.
I
have been over it and I cant seem to find any options anywhere that would
allow me to set this up. Also the files have changed names since the
posting
above.

Any updated info on how to implement searching based on customfield
values?

Thanks

Brent

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Message: 5
Date: Tue, 18 Jul 2006 08:59:27 -0400
From: “Helmuth Ramirez” HelmuthRamirez@compupay.com
Subject: [rt-users] RT 3.6 Internet Explorer window resize crashes
browser
To: rt-users@lists.bestpractical.com
Message-ID:
7314881427FC8A4081673E8CEEA792490226029D@EXMIAMI01.compupay.com
Content-Type: text/plain; charset=“us-ascii”

I’m having the EXACT issue mentioned here. My backend is Debian Sarge
with MySql running RT3.6.

Just in case I didn’t send my e-mail in correctly, here is the original
e-mail I am referring to:

Hello

Recently upgraded to RT 3.6 from RT3.4.
Running on BSD5.4 with Mysql

Site works fine in Mozilla.

When a user using Internet Explorer logs into RT and then resizes the
window, the browser instance becomes unresponsive and must be shut down.

If I resize the login page, this does not happen.
Message shows up at bottom of browser saying 4 items remaining and that
it is Downloading picture cb.gif or ct.gif from the server. This
flickers for a few moments and then stops…
While this is occurring, the server itself becomes unresponsive. If I go
to another browser and attempt to login to the site, I get a timeout
error. Ssh client still works.

The debug.log and the apache logs do not show any activity while this is
occurring.

The at a glance page formatting is not showing up correctly. The
reminders and quick search boxes are on top of the 10 highest priority
tickets I own and 10 newest tickets.

Problem occurs on version 6.0.2900.2180 sp2 and 6.0.2800.1106 sp1
versions of Internet Explorer. Have not tried others.

Thanks for any responses.

Steve Hache

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RT-Users mailing list
RT-Users@lists.bestpractical.com
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

End of RT-Users Digest, Vol 28, Issue 45

Ian, once you figure out the appropriate settings for RT_SiteConfig it may
be helpful to post them to
http://wiki.bestpractical.com/index.cgi?LdapAttrMap. I submitted the AD
map after a bit of trial-and-error with ldapsearch.

Yes, please!

–j, the maintainer of said LDAP overlay.
Jim Meyer, Geek at Large purp@acm.org